Inov8 Solutions SDN BHD Hiring! Full Time Customer Service Agent (Mandarin Speaker) in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Work Location: Sunway Visio Tower, Cheras

Working Hours: 24/7 Rotational Shift

Expected Joining: Mid-October to November

Salary Package: RM5,000 - RM7,000/ month

Job Requirements

• Diploma Holder and above.
• Native-level fluency in Mandarin and English (B2), with strong reading, writing and speaking skills.
• 1–2+ years of Customer Service / Customer Experience (CX) experience preferred.
• Experience handling premium or high-end customers is highly preferred.
• Background in airlines, hospitality, travel, luxury services or other premium industries is a MUST.
• Willing to work on a 24/7 rotational schedule, including weekends and public holidays.

Key Responsibilities

• Provide professional and personalized support to premium customers.
• Handle customer enquiries, requests and issues through the designated communication channels.
• Take ownership of cases and ensure timely resolution from start to finish.
• Deliver a high-quality customer experience while maintaining professionalism and empathy.
• Accurately document customer interactions and case details in the relevant systems.
• Coordinate with internal teams when necessary to resolve complex customer cases.
• Maintain a strong understanding of products, services, systems and operational procedures.

Pay: RM5,000.00 - RM5,500.00 per month

Education:

• Diploma/Advanced Diploma (Required)

Language:

• Mandarin (Required)

Work Location: In person