I Sihat Dental Care Hiring! Full Time Sales - Marketing Strategy - Operations Manager in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Role Overview

We are looking for a Sales & Marketing Strategy & Operations Manager to work directly with the CEO and ensure that business, sales, and marketing strategies are effectively executed.

This is a highly execution-focused role for someone who is organised, proactive, persistent, analytical, and comfortable managing multiple teams, projects, deadlines, and KPIs.

You will be responsible for turning strategies and decisions into clear action plans, following up with the relevant teams, identifying issues early, and ensuring that important tasks and projects are completed on time.

Key Responsibilities

1. Strategy & Business Execution

• Work directly with the CEO to translate business and marketing strategies into actionable plans.
• Break down strategies into projects, tasks, owners, deadlines, and KPIs.
• Maintain a master tracker for ongoing sales and marketing initiatives.
• Monitor progress, identify delays and blockers, and ensure deadlines are met.
• Escalate important issues to the CEO with recommended solutions.
• Ensure agreed decisions and strategies are properly implemented.

2. Sales Management & Follow-Up

• Monitor sales targets, leads, appointments, conversion rates, revenue, and pipeline performance.
• Track sales team activities and lead follow-up performance.
• Ensure leads are followed up within the required timeframe.
• Identify stalled, lost, or high-potential opportunities.
• Work with sales managers and team leaders to improve conversion performance.
• Prepare regular sales performance reports for the CEO.
• Coordinate corrective actions for underperforming areas.

3. Marketing Management

• Coordinate marketing activities across Meta, Google, TikTok, social media, content, and other relevant channels.
• Ensure campaigns are launched according to schedule.
• Monitor ad spend, leads, CPL, conversion rates, campaign performance, and ROI.
• Coordinate between digital marketers, designers, copywriters, content teams, and sales teams.
• Ensure marketing activities are aligned with sales and business objectives.
• Follow up on campaign optimisation and ensure marketing deliverables are completed on time.

4. Project Management

• Manage multiple projects simultaneously from planning through completion.
• Establish clear objectives, strategies, action plans, owners, deadlines, KPIs, and outcomes.
• Create project timelines and coordinate responsibilities across departments.
• Conduct regular follow-ups and track overdue tasks.
• Maintain project documentation and status updates.
• Identify and escalate project risks and blockers.
• Ensure projects are completed properly, not simply started.

5. CEO Task & Execution Management

• Capture action items from meetings and discussions with the CEO.
• Convert CEO instructions and ideas into clear, actionable tasks.
• Prioritise tasks based on urgency and business impact.
• Follow up with responsible team members and track completion.
• Maintain a list of outstanding CEO decisions and approvals.
• Remind the CEO when decisions or approvals are required.
• Ensure important initiatives and ideas are followed through and not forgotten.

6. Meeting Management

Participate in key sales, marketing, and management meetings and ensure discussions lead to execution.

You will be responsible for:

• Recording key decisions and action items.
• Assigning owners and deadlines.
• Following up with responsible team members.
• Tracking incomplete or overdue commitments.
• Reporting outstanding items to the CEO.
• Ensuring agreed actions are completed.

7. Performance Monitoring & Reporting

Develop and maintain dashboards and reports covering:

Sales

• Leads and appointments
• Show-up rate
• Conversion rate
• Sales and revenue
• Lead response and follow-up performance
• Sales pipeline
• Outstanding opportunities

Marketing

• Ad spend
• Leads
• CPL
• Cost per appointment
• Conversion rate
• Campaign performance
• Content output
• Campaign ROI

Execution

• Tasks completed
• Overdue tasks
• Project status
• Delayed projects
• Outstanding decisions
• Team accountability

Requirements

• Minimum 3 years of experience in project management, sales operations, marketing operations, account management, business operations, or a similar role.
• Strong understanding of sales and digital marketing.
• Strong project management and organisational skills.
• Excellent follow-up and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical and reporting skills.
• Comfortable working with deadlines, targets, and KPIs.
• Strong proficiency in Microsoft Excel / Google Sheets.
• Comfortable using project management and communication tools.
• Able to communicate effectively with senior management and operational teams.

Experience with any of the following will be an advantage:

• Meta Ads
• Google Ads
• TikTok Ads
• CRM systems
• WhatsApp sales processes
• Lead management
• Marketing agencies
• Healthcare or dental marketing
• Lark, Notion, ClickUp, Asana, *************, or similar platforms
• Dashboard and reporting systems

Pay: RM4,500.00 - RM5,500.00 per month

Work Location: In person