- Singapore
Tech Aalto Pte Ltd Hiring! Full Time Test Manager- Test Lead in - Ricebowl
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Working Location
Job Description
Responsibilities
Singapore (Singapore)
Strong experience in IVR Telephony TMAC and Contact Center testing Overall 7-10 years in Unified Communications testing 3-5 years in a Test Manager or Test Lead role
- Define and own test strategy planning and governance for UC IVR and Contact Center programs
- Act as the single point of accountability for quality across releases
- Lead and mentor test leads and engineers onshore offshore
- Report test progress risks and release readiness to senior stakeholders
- Manage test cycles environments data and defect lifecycle
- Strong experience and Lead testing for
- IVR systems Telephony platforms and TMAC applications
- Inbound outbound and callback call flows end to end validation
- Test Telecom integrations including CTI SIP VoIP PBX SBC and dialer systems
- Exposure to Genesys Avaya Cisco NICE Amazon Connect
- Experience in banking contact center transformations
- Handson knowledge of IVR Automation Tools Empirix Hammer Call Master or similar tools
- Performance and Load Testing experience for voice platforms
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
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