MOXY MELAKA Hiring! Full Time Front Office Manager- Asst Front Office Manager[Immediate] in Melaka, Earn up to MYR 4,000 - Ricebowl

Hiring Notes – Front Office Manager (FOM) & Assistant Front Office Manager (AFOM)

Hotel: Moxy Melaka
Department: Front Office / Guest Experience
Location: Melaka, Malaysia

Why We Are Hiring

Moxy Melaka is looking for energetic, hands-on hospitality leaders to join our opening/team-building journey as Front Office Manager (FOM) and Assistant Front Office Manager (AFOM).

These roles are ideal for hotel professionals who enjoy working in a fast-paced environment, leading people, creating memorable guest experiences and bringing personality into the way a hotel operates.

At Moxy, Front Office is more than check-in and check-out. It is the first point of connection with our guests, while also supporting the social and lifestyle experience that makes Moxy different.

Front Office Manager (FOM)

The FOM will be responsible for leading the Front Office operation and ensuring smooth, efficient and engaging guest experiences.

Key responsibilities:

• Lead and manage the Front Office team, including recruitment, training, coaching and performance management.
• Oversee daily front-office operations, including check-in, check-out, room allocation, guest requests and cashiering.
• Maintain high standards of guest service and operational efficiency.
• Handle guest feedback, complaints and service recovery professionally.
• Monitor Front Office KPIs, guest satisfaction and departmental performance.
• Coordinate closely with Housekeeping, Engineering, F&B, Sales and other departments.
• Ensure compliance with hotel SOPs, Marriott standards and local requirements.
• Manage rosters, manpower planning and departmental administration.
• Develop a positive, energetic and team-oriented working culture.
• Lead by example and remain hands-on during busy operational periods.
• Support hotel management in achieving overall business and guest-experience objectives.

Assistant Front Office Manager (AFOM)

The AFOM will support the FOM in managing daily Front Office operations and act as a key leader on the floor.

Key responsibilities:

• Assist in supervising the Front Office team during daily operations.
• Support smooth arrivals, departures and guest interactions.
• Assist with shift management, rosters and manpower deployment.
• Handle guest concerns and service recovery when required.
• Coach and guide Front Office Associates to maintain service standards.
• Monitor room status and coordinate with Housekeeping.
• Assist with cashiering, daily reports and operational controls.
• Act as the manager on duty when assigned.
• Support training and onboarding of new team members.
• Ensure the team delivers a fun, friendly and efficient Moxy guest experience.

Who We Are Looking For

We are looking for people who are:

• People-oriented and genuinely enjoy interacting with guests.
• Confident, energetic and approachable.
• Comfortable working in a fast-paced hotel environment.
• Strong communicators and team players.
• Hands-on leaders who are willing to work alongside the team.
• Good at handling unexpected situations and guest complaints.
• Able to motivate and develop team members.
• Comfortable with hotel systems and daily operational procedures.
• Flexible to work shifts, weekends and public holidays.
• Passionate about creating memorable guest experiences.

Ideal Experience

FOM:

• Previous experience as an Assistant Front Office Manager, Front Office Manager or similar supervisory/management role.
• Strong operational knowledge of hotel Front Office.
• Experience in a branded or lifestyle hotel is an advantage.
• Marriott/Moxy experience is an advantage but not mandatory.

AFOM:

• Previous experience as a Front Office Supervisor, Duty Manager, AFOM or similar role.
• Strong understanding of Front Office operations.
• Supervisory or team-leadership experience preferred.
• Lifestyle, boutique or branded hotel experience is an advantage.

Important Hiring Note

We are not only looking for candidates with impressive titles.

For Moxy Melaka, attitude, leadership ability, energy and the willingness to be hands-on are equally important.

The successful candidates should be comfortable moving between operations, people management and guest interaction. We want leaders who can step onto the floor, support the team during peak periods and still maintain a positive guest experience.

In simple terms: We are looking for hotel leaders who can lead the team, solve problems and have fun while doing it.

Pay: From RM4,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Parental leave

Ability to commute/relocate:

• Melaka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Finance: 3 years (Required)

Location:

• Melaka (Required)

Work Location: In person