Job Scope:
1. Restaurant Operations & Shift Management
Assist the Restaurant Manager in overseeing the overall day-to-day operations of the restaurant.
Monitor service flow, customer waiting times and operational bottlenecks, and redeploy manpower where necessary.
2. Service & Order Fulfilment
Supervise restaurant operations across food counter, drinks, dining, welcome, cashier/POS, packing and other assigned operational stations.
Coordinate operational requirements for catering, bulk orders, PU3/IVORY events and other assigned activities.
3. Operational Standards, Safety & Asset Control
Ensure cleanliness, sanitation, food safety and pest-monitoring requirements are consistently followed.
Ensure shortages, breakages, damaged equipment and maintenance requirements are properly reported and followed up.
4. Staff Supervision & Development
Supervise employees' compliance with SOPs, Work Instructions (WI), Guidelines and operational checklists.
Monitor staff attendance, punctuality, grooming, conduct and work performance.
5. Documentation, Reporting & Coordination
Review operational checklists, reports and records to ensure they are completed accurately and on time.
Ensure proper handover of outstanding operational matters between shifts and before off days/leave.
6. Operational Improvement & Management Support
Identify recurring operational issues and recommend improvements to workflow, manpower deployment, service standards and SOPs.
Support the Restaurant Manager in implementing operational improvements, staff training and performance-management initiatives.
Perform other reasonable duties related to restaurant operations as assigned by Management.
Work Schedule: Alternate 5-day and 6-day work week,
Week 1: 6 working days + 1 rest day
Week 2: 5 working days + 2 off/rest days
Repeat