- Geylang Southeast (Singapore) Singapore
LIFEWAY SINGAPORE PTE. LTD. Hiring! Full Time Service Delivery Specialist (Data Centre) in Southeast (Singapore), Earn up to SGD 6,000 - Ricebowl
Service Delivery Specialist (Data Centre)
LIFEWAY SINGAPORE PTE. LTD.
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Job Description
Responsibilities
We are seeking a committed Service Delivery Specialist to manage service operations and client engagement supporting daily data centre activities. This role focuses on maintaining strong client relationships while ensuring operational standards and service quality meet expectations.
Responsibilities
Direct end-to-end service delivery to ensure compliance with SLAs and KPIs, promptly addressing client concerns by coordinating with operations teams and service owners to drive improvements
Act as the primary liaison for clients, managing expectations and resolving escalations effectively to maintain strong client relationships
Collaborate closely with data centre operations, IT support, and engineering teams to ensure seamless service execution and operational coordination
Manage customer incidents by escalating, communicating, coordinating with internal teams, reporting incidents, conducting Root Cause Analysis (RCA), and implementing preventive measures
Coordinate customer-impacting change activities by issuing timely maintenance change notifications, obtaining required approvals, communicating change status and updates, conducting post-change reviews, and following up on outstanding actions
Identify and implement opportunities to enhance service quality, operational efficiency, and customer satisfaction through continuous improvement initiatives
Maintain accurate service records, ensure adherence to ISO standards, and support audit requirements for compliance and documentation
Facilitate regular client meetings to review service quality, monitor projects, and manage incident updates
Lead customer audit exercises and coordinate internal resources to ensure smooth execution
Prepare and submit monthly utilities consumption reports to Finance and monthly Operations Reports for clients covering service performance, incidents, maintenance activities, and operational updates
Perform additional duties as assigned to support overall service delivery
Required competencies and certifications
Diploma or Degree in IT, Computer Science, or related field
minimum 5 years of experience in service delivery with relevant industry experience in data centre
Strong understanding of ITIL service management frameworks and best practices
Preferred competencies and qualifications
Familiarity with data centre operations
Excellent communication and stakeholder management skills
Ability to work under pressure and manage multiple priorities
Proactive problem-solving mindset with attention to detail
Team player with ability to collaborate across functions
Customer-focused with a commitment to service excellence
Lifeway Singapore Pte Ltd (LWS) was established in May 2018 as Network and ICT Provider for business user with highly customized requirement. We focus on the provision of inter-office connectivity, cloud connectivity, data center colocation and internet access solutions required for various business needs. Headquarter in Singapore, our services extend to Malaysia and Indonesia.
Our Vision
To be the trusted provider for all business communications requirement ranges from design, build and maintenance of digital infrastructures and ICT platform.
Our Mission Statement
Solve and provide tailored made business communications requirement by providing state of the art innovation and ensuring trust and reliability. We value integrity, accountability and entrepreneurship in our business and partnership approach. We are committed to excellence.
Responsibilities
Direct end-to-end service delivery to ensure compliance with SLAs and KPIs, promptly addressing client concerns by coordinating with operations teams and service owners to drive improvements
Act as the primary liaison for clients, managing expectations and resolving escalations effectively to maintain strong client relationships
Collaborate closely with data centre operations, IT support, and engineering teams to ensure seamless service execution and operational coordination
Manage customer incidents by escalating, communicating, coordinating with internal teams, reporting incidents, conducting Root Cause Analysis (RCA), and implementing preventive measures
Coordinate customer-impacting change activities by issuing timely maintenance change notifications, obtaining required approvals, communicating change status and updates, conducting post-change reviews, and following up on outstanding actions
Identify and implement opportunities to enhance service quality, operational efficiency, and customer satisfaction through continuous improvement initiatives
Maintain accurate service records, ensure adherence to ISO standards, and support audit requirements for compliance and documentation
Facilitate regular client meetings to review service quality, monitor projects, and manage incident updates
Lead customer audit exercises and coordinate internal resources to ensure smooth execution
Prepare and submit monthly utilities consumption reports to Finance and monthly Operations Reports for clients covering service performance, incidents, maintenance activities, and operational updates
Perform additional duties as assigned to support overall service delivery
Required competencies and certifications
Diploma or Degree in IT, Computer Science, or related field
minimum 5 years of experience in service delivery with relevant industry experience in data centre
Strong understanding of ITIL service management frameworks and best practices
Preferred competencies and qualifications
Familiarity with data centre operations
Excellent communication and stakeholder management skills
Ability to work under pressure and manage multiple priorities
Proactive problem-solving mindset with attention to detail
Team player with ability to collaborate across functions
Customer-focused with a commitment to service excellence
Lifeway Singapore Pte Ltd (LWS) was established in May 2018 as Network and ICT Provider for business user with highly customized requirement. We focus on the provision of inter-office connectivity, cloud connectivity, data center colocation and internet access solutions required for various business needs. Headquarter in Singapore, our services extend to Malaysia and Indonesia.
Our Vision
To be the trusted provider for all business communications requirement ranges from design, build and maintenance of digital infrastructures and ICT platform.
Our Mission Statement
Solve and provide tailored made business communications requirement by providing state of the art innovation and ensuring trust and reliability. We value integrity, accountability and entrepreneurship in our business and partnership approach. We are committed to excellence.
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