Hiring! Full Time Customer Relations Manager in WP Kuala Lumpur - Ricebowl

Are you a customer-focused leader passionate about service excellence and team leadership? Join us as a Customer Relations Manager to lead the team, strengthen service standards, and enhance the overall customer experience.

• Lead and coach the Customer Relations team.

• Drive customer experience and service excellence initiatives.

• Monitor CSAT, customer satisfaction, complaints, and feedback.

• Analyse customer insights and drive service improvements.

• Handle escalated customer issues and service recovery.

• Collaborate with internal teams to improve processes and customer journeys.

• Prepare reports and insights for Management.

• Promote a strong customer-first culture.

• 5+ years of experience in Customer Relations, Customer Experience, or Customer Service.

• Minimum 2 years' supervisory/managerial experience.

• Strong leadership, communication, and stakeholder management skills.

• Excellent problem-solving and conflict-resolution abilities.

• Hands-on, proactive, and customer-focused with strong commercial awareness.

• Strong analytical, reporting and Microsoft Office skills.

• Good command of English and Bahasa Malaysia; Mandarin is an added advantage.

Your experience matters. Your ideas matter. Your impact matters.

• Lead a team and make a direct impact on customer experience

• Work closely with Management and cross-functional teams

• Drive real improvements in service quality and customer satisfaction

• Opportunity for career growth in a growing organisation

If you're a people leader, problem solver, and customer experience champion, we want to hear from you!

Apply now and be part of our journey to deliver exceptional customer experiences every day.