Systems Limited - APAC Hiring! Full Time Quality Assurance Manager - Telecom in Federal Territory - Ricebowl

We are looking for an experienced QA Manager to lead and govern the QA and testing function for large-scale telecommunications projects in Kuala Lumpur, Malaysia. The role will be responsible for QA strategy, team leadership, test governance, automation, quality metrics, and ensuring successful delivery of BSS/OSS and digital transformation solutions.

Responsibilities:

• Define and implement the overall QA strategy, test approach, processes, and quality standards.
• Lead and mentor QA teams, including manual and automation engineers.
• Oversee functional, integration, regression, system, performance, API, and UAT testing.
• Drive test automation initiatives to improve coverage and delivery efficiency.
• Manage the defect lifecycle, including triage, prioritization, root-cause analysis, and resolution tracking.
• Establish and monitor QA KPIs and quality metrics, including test coverage, pass rates, defect density, and leakage.
• Lead QA planning for SIT, UAT, migration, cutover, and go-live activities.
• Act as the primary QA contact for clients and stakeholders, providing quality status, risks, and release-readiness updates.
• Ensure QA practices align with Agile, Waterfall, or hybrid methodologies and client SDLC standards.
• Collaborate with development, business analysis, and project management teams throughout the delivery lifecycle.
• Manage QA tools, environments, test data, and support QA estimation for new engagements.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, IT, Telecommunications, or a related field; Master's is an advantage.
• 10+ years of overall QA/software testing experience, with at least 4+ years in a QA Lead or QA Manager role.
• Strong experience in Telecommunications, BSS/OSS, or digital transformation projects, including CRM, billing, order management, charging, provisioning, or digital channels.
• Strong knowledge of manual and automation testing and tools such as Selenium, Playwright, JMeter, Postman, Jira, and TestRail.
• Experience in defining test strategies, QA governance, quality metrics, and release standards for large-scale projects.
• Strong understanding of API, integration, performance, and end-to-end testing.
• Excellent leadership, stakeholder management, communication, and team management skills.
• ISTQB, CSM/PSM, and/or PMP certifications are preferred.
• Prior experience working with telecom operators in the APAC region is highly desirable.