- Bukit Merah Central Region (Singapore) Singapore
Connect Centre Pte Ltd Hiring! Full Time Customer Loyalty Executive in Central Region (Singapore), Earn up to SGD 4,000 - Ricebowl
Customer Loyalty Executive
Connect Centre Pte Ltd
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Job Description
Responsibilities
Responsibilities:
Attend to customer enquiries received through authorised communication channels (e.g. calls, emails and webchats) and provide accurate information on products, services, loyalty programmes, promotions and related matters.
Assist customers with loyalty programme membership, rewards, points accumulation and redemption, account-related enquiries and basic troubleshooting of the loyalty mobile application.
Deliver quality customer service and resolve customer enquiries effectively in accordance with established service standards and procedures.
Handle customer feedback and complaints professionally and escalate complex or unresolved cases to the appropriate support team.
Maintain accurate and complete records of customer interactions and cases in the designated Customer Relationship Management (CRM) system.
Keep abreast of programme updates, promotions, products, services and operational procedures to ensure accurate information is provided to customers.
Identify recurring customer enquiries or service issues and highlight them to the relevant supervisor for further review.
Perform any other ad-hoc duties as assigned.
Requirements:
Minimum GCE O Level qualification or equivalent
Experience in customer service handling loyalty programmes are advantageous
Proficient in relevant computer applications (Microsoft Applications)
Able to fluently speak more than one language
Able to work both independently and collaboratively with others
Able to multitask
Other Information:
Monthly salary range of $3,000 to $4,000
Official working hours are from 9.30am to 10pm
Working 44-hours per week from Mondays to Sundays, including Public Holidays, on a monthly roster basis (to be discussed further during the interview)
Workplace is in 203 Henderson Road, Singapore 159546
Founded in 2004, Connect Centre is a multi-channel outsourced contact centre that provides customer relationship management solutions, and was one of the first contact centres in the region to build a business based on the Social Enterprise Business Model. Connect Centre solutions and services are delivered across all common communication channels – Voice calls over the phone, Email, Livechat, and all widely adopted Messaging Apps
Attend to customer enquiries received through authorised communication channels (e.g. calls, emails and webchats) and provide accurate information on products, services, loyalty programmes, promotions and related matters.
Assist customers with loyalty programme membership, rewards, points accumulation and redemption, account-related enquiries and basic troubleshooting of the loyalty mobile application.
Deliver quality customer service and resolve customer enquiries effectively in accordance with established service standards and procedures.
Handle customer feedback and complaints professionally and escalate complex or unresolved cases to the appropriate support team.
Maintain accurate and complete records of customer interactions and cases in the designated Customer Relationship Management (CRM) system.
Keep abreast of programme updates, promotions, products, services and operational procedures to ensure accurate information is provided to customers.
Identify recurring customer enquiries or service issues and highlight them to the relevant supervisor for further review.
Perform any other ad-hoc duties as assigned.
Requirements:
Minimum GCE O Level qualification or equivalent
Experience in customer service handling loyalty programmes are advantageous
Proficient in relevant computer applications (Microsoft Applications)
Able to fluently speak more than one language
Able to work both independently and collaboratively with others
Able to multitask
Other Information:
Monthly salary range of $3,000 to $4,000
Official working hours are from 9.30am to 10pm
Working 44-hours per week from Mondays to Sundays, including Public Holidays, on a monthly roster basis (to be discussed further during the interview)
Workplace is in 203 Henderson Road, Singapore 159546
Founded in 2004, Connect Centre is a multi-channel outsourced contact centre that provides customer relationship management solutions, and was one of the first contact centres in the region to build a business based on the Social Enterprise Business Model. Connect Centre solutions and services are delivered across all common communication channels – Voice calls over the phone, Email, Livechat, and all widely adopted Messaging Apps
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