Techstreet Hiring! Full Time IT Trainee (Operations-NOC) in WP Kuala Lumpur - Ricebowl

Compile reference documentation for internal teams during handover;
Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
Provide network circuits traffic monitoring and updates;
Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
Liaise with customers to provide updates as per the agreed SLA;
Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
Perform customization of daily, weekly, and monthly reports.
Perform shift work
Other ad-hoc tasks related to network management and technical provisioning delivery;
Provide onsite support if required

• Compile reference documentation for internal teams during handover;

• Perform fault analysis, classification, and troubleshooting of incidents through the support portal;

• Provide network circuits traffic monitoring and updates;

• Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);

• Liaise with customers to provide updates as per the agreed SLA;

• Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;

• To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.

• Perform customization of daily, weekly, and monthly reports.

• Perform shift work

• Other ad-hoc tasks related to network management and technical provisioning delivery;

• Provide onsite support if required

• Candidate must possess at least a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent

• Our preference is for interns who can start in Oct/Nov and commit to at least 5 months, ideally 6 months, to fully benefit from the internship experience

• To speed up the shortlisting process, please let us know your internship start and end dates when you apply. It really helps us review applications quicker!

• Exposure to or interest in networking and/ or cloud technologies/ Programming in Python, JAVA, C++ for AI/ML applications

• A genuine interest in Internet services and project-based work

• Good verbal and interpersonal communication skills. English proficiency is a must

• Excellent collaborative skills to work effectively with team throughout organization and committed throughout the internship period

• Perform task given by Superior

PythonCloud (AWS / Azure / GCP)JavaData Science / Machine LearningCybersecurity / InfoSec

Entry Level

11-50 employees

Telecommunications