Oblique Hiring! Full Time Project Manager - Client Success (Local-based role) in Federal Territory - Ricebowl

Oblique is a modern growth agency focused on delivering real-world brand and marketing strategies that help businesses reach their full potential. The team blends creativity with data-driven insights to design impactful brand experiences that captivate target audiences. From brand positioning and messaging to visual identity and performance marketing, Oblique crafts cohesive solutions that drive growth and maximize revenue. The agency is dedicated to measurable results, defining success through the tangible growth and outcomes achieved for its clients. Team members join a culture that values strategic thinking, collaboration, and continuous improvement.

About The Role

One Oblique client can have brand strategy, social media and content, performance marketing, SEO and GEO, and website work moving at the same time. You will own the account across all five: turning client decisions into clear briefs, keeping each team moving and making sure the client never has to coordinate the agency for us.

This is a client-facing delivery role for someone who can lead a difficult call, protect the scope and keep good work from getting stuck between teams. You will sit in strategy conversations understand what each department needs next and keep the client clear on what is happening, what is due and what needs a decision.

Responsibilities

- Own a set of accounts end to end, including the relationship, scope, timeline and budget.

- Turn client calls, feedback and business priorities into complete briefs that each department can act on.

- Build and manage project plans in our OS, with clear owners, deadlines, dependencies and blockers.

- Run weekly and monthly client calls, present work, document decisions and close every next step.

- Coordinate internal handoffs so each team receives what it needs before work begins.

- Review work against the approved brief before the client sees it.

- Protect the scope by identifying extra requests early, then pricing, parking or declining them before work starts.

- Follow up on the assets, approvals, logins and sign-offs clients owe us.

- Raise risks early, with a recommended action. A quiet client, an unclear brief and a slipping milestone all need a decision.

How success is measured

- Clients rate their experience at an average of 4.0 out of 5.0 or higher each quarter.

- At least 90% of client communications receive an acknowledgement within 3 business hours on working days.

- At least 85% of project milestones are delivered by the agreed deadline each quarter.

Requirements

- You have at least 2 years of experience running client projects in an agency or a comparable delivery role.

- You write briefs and emails that have clarity.

- You can lead a difficult client call about bad news, a missed date or a scope disagreement.

- You track work in a system and keep it current enough for other people to rely on.

- You understand Marketing as a whole (brand, social, paid media, SEO and web work) well enough to question a timeline, spot a weak brief and review the work against what you and the client agreed.