- Hong Kong Hong Kong
K11 Artus Limited Hiring! Full Time Reservations Officer in Hong Kong - Ricebowl
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Job Description
Responsibilities
K11 ARTUS represents a new paradigm in luxury living.
As the first hospitality extension of K11, ARTUS offers free-thinkers and world travellers a place where they can gather and share ideas, surround themselves with inspiration through art, design and intuitive services. Located at the new global art and design district Victoria Dockside at the Tsim Sha Tsui waterfront.
We now invite energetic, motivated and enthusiastic candidate to join our ARTUS team. We need your creative mindset and valuable experience to make a remarkable movement.
*************
We are now inviting energetic, motivated and enthusiastic candidates to join our growing team of artisans. As an artisan of K11 ARTUS, you are valued and respected and are empowered to create memorable experiences for our guests and residents.
Responsibilities
Assist in the day-to-day procedures and operations of the Reservations Department to ensure a seamless booking and arrival experience
Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
Fully knowledgeable about all hotel products, like guest rooms, rates and promotions, hotel facilities and programs. Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
Ensure reservation policies and procedures are set-up and followed properly
Assist in creating and managing rates, packages and other configuration in the hotel system
Track and manage reservations across all channels, including hotel website, OTAs, GDS, third parties, etc., ensuring rate parity are maintained
Manage and perform other reservation duties as requested by management
Requirements:
High School Graduate with an emphasis on hospitality and tourism. College degree or equivalent preferred
2 years or above luxury hospitality experience in reservation department
Excellent communication skills and high levels of written and spoken English. Proficient in Mandarin is a plus
Knowledge of multiple reservation system and applications like property management system, booking engine, OTA extranets, etc.
Understanding of third party website, travel agent and corporate guests’ booking behaviour and process
Courage to tackle challenges & ambitious to find ways to motivate
Details oriented, judgmental, decision making & communication skills
Service oriented mind-set, passionate in customer service, actively looking for ways to enhance customer experience
Shift duty is required
We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by clicking APPLY NOW.
(Personal data collected will be used for recruitment purpose only)
Full-time
As the first hospitality extension of K11, ARTUS offers free-thinkers and world travellers a place where they can gather and share ideas, surround themselves with inspiration through art, design and intuitive services. Located at the new global art and design district Victoria Dockside at the Tsim Sha Tsui waterfront.
We now invite energetic, motivated and enthusiastic candidate to join our ARTUS team. We need your creative mindset and valuable experience to make a remarkable movement.
*************
We are now inviting energetic, motivated and enthusiastic candidates to join our growing team of artisans. As an artisan of K11 ARTUS, you are valued and respected and are empowered to create memorable experiences for our guests and residents.
Responsibilities
Assist in the day-to-day procedures and operations of the Reservations Department to ensure a seamless booking and arrival experience
Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensuring accuracy and attention to detail in accordance with company standards without delay
Fully knowledgeable about all hotel products, like guest rooms, rates and promotions, hotel facilities and programs. Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
Ensure reservation policies and procedures are set-up and followed properly
Assist in creating and managing rates, packages and other configuration in the hotel system
Track and manage reservations across all channels, including hotel website, OTAs, GDS, third parties, etc., ensuring rate parity are maintained
Manage and perform other reservation duties as requested by management
Requirements:
High School Graduate with an emphasis on hospitality and tourism. College degree or equivalent preferred
2 years or above luxury hospitality experience in reservation department
Excellent communication skills and high levels of written and spoken English. Proficient in Mandarin is a plus
Knowledge of multiple reservation system and applications like property management system, booking engine, OTA extranets, etc.
Understanding of third party website, travel agent and corporate guests’ booking behaviour and process
Courage to tackle challenges & ambitious to find ways to motivate
Details oriented, judgmental, decision making & communication skills
Service oriented mind-set, passionate in customer service, actively looking for ways to enhance customer experience
Shift duty is required
We offer attractive remuneration package to the right candidates. Interested parties, please email full resume with current and expected salary by clicking APPLY NOW.
(Personal data collected will be used for recruitment purpose only)
Full-time
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