ELS Malaysia Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 3,000 - Ricebowl

Who We Are and What We Do
Sunago is an online English school and training centre. We help schools run their English classes more effectively & we work closely with companies to empower their teams with better English.

Why join Sunago
Our culture is based on purpose, accountability, integrity, and collaboration. We are composed of like-minded vibrant individuals and together we learn, develop, and grow towards a shared success in the EduTech industry.

Who We are Looking for
We are looking for a Customer Success Executive to assist in the end-to-end customer service experience and handle administrative tasks to support the efficient operation of the business.

Customer Support & Communication

• Manage communication with students and clients from onboarding to course completion.
• Send class and homework reminders, follow up on absences, and collect feedback.
• Handle customer enquiries and resolve issues promptly.
• Keep accurate records of customer interactions and updates.

Programme Coordination

• Organise placement tests, exams, online activities, and virtual graduations
• Monitor class schedules, attendance, and student engagement
• Support smooth delivery of our programmes through timely coordination

Platform & Tech Support

• Report technical issues and feature requests related to the SunagoLearn platform

Administrative Tasks

• Manage daily admin tasks: data entry, filing, scanning, report generation
• Book appointments and help manage team schedules
• Support general office operations and assist with other tasks as needed

Requirements

• 1-2 years of working experience in client-facing roles or customer service support
• Good proficiency in English
• Working knowledge of CRM software, databases and tools such as HubSpot
• Strong client-facing and communication skills
• Highly organised and able to multitask
• Open to a culture of innovation, professional development and collaborating with others in a team

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person