Oasis Place Hiring! Full Time Client Connect And Process Coordinator in Federal Territory - Ricebowl

Company Description Oasis Place Sdn Bhd is Malaysia’s largest multidisciplinary intervention center, located in the heart of Kuala Lumpur. The organization focuses on supporting individuals with diverse learning profiles, including Autism Spectrum Disorder, ADHD, Dyslexia, Dyscalculia, and Down Syndrome. Its core services include Psychology, Speech & Language Therapy, Occupational Therapy, Music Therapy, Continuous Education, and Nutrition. Oasis Place follows a client-centered, transdisciplinary approach to help people learn, grow, and improve their quality of life. Team members collaborate across disciplines to provide comprehensive, evidence-based support for clients and their families.
Role Description The Client Connect and Process Coordinator is a full-time, on-site role based in Kuala Lumpur. This role manages client onboarding and follow-up, ensuring timely communication with clients and families via phone, email, and in-person interactions. The coordinator supports scheduling and coordination of appointments across services, maintains accurate client records, and helps streamline administrative processes. Daily responsibilities include monitoring service workflows, identifying bottlenecks, updating internal documentation, and collaborating with clinical and operations teams to support smooth service delivery. The role also involves tracking client feedback, assisting in quality initiatives, and contributing to process improvements that enhance client experience and operational efficiency.
Qualifications

• Candidates should possess strong Analytical Skills to interpret data, identify trends, and support decision-making.
• Candidates should possess Business Process Improvement and Quality Management skills to refine workflows and uphold service standards.
• Candidates should possess excellent Communication skills to interact effectively with clients, families, and internal teams.
• Candidates should possess Project Management skills to coordinate tasks, timelines, and resources across multiple services.
• Proficiency with office software and client management systems, and strong organizational and time-management abilities.
• Experience in healthcare, education, or social services settings is beneficial, along with a client-focused mindset and empathy.
• A relevant diploma or degree (e.g., in psychology, social sciences, business, or related fields) is preferred.
• Ability to work collaboratively in a multidisciplinary team and maintain confidentiality and professional ethics.