GREATECH TECHNOLOGY BERHAD Hiring! Full Time Sales Service Manager in Pulau Pinang - Ricebowl

Company Description Greatech Technology Berhad provides automation solutions across multiple industries to help customers address productivity challenges, improve return on investment, and enhance cost effectiveness. The company’s design and engineering specialists develop tailored automation systems that meet the sophisticated requirements of multinational clients. Greatech operates an in-house manufacturing facility equipped with a precision machine shop, sheet metal fabrication shop, engineering facility, and system assembly space. With these integrated capabilities, the company is positioned to serve global customers with innovative automation solutions and dependable support. Greatech is committed to long-term partnerships built on technical excellence and customer-focused service.

Role Description The Sales Service Manager is a full-time, on-site role based in Batu Kawan/Bayan Lepas. This role oversees sales service activities, including managing customer accounts, coordinating after-sales support, and ensuring timely resolution of service-related issues. The Sales Service Manager collaborates with engineering and manufacturing teams to understand automation solutions and translate technical capabilities into clear value propositions for customers. Day-to-day responsibilities include monitoring service performance, preparing sales and service reports, leading customer meetings, and identifying opportunities for upselling and cross-selling. The role also involves developing service processes, guiding service teams, and maintaining strong relationships with key stakeholders to support business growth.

Qualifications

• Candidates should possess strong customer relationship management, account management, and stakeholder communication skills.
• Candidates should possess skills in sales planning, negotiation, and service delivery coordination.
• Candidates should possess abilities in problem-solving, troubleshooting customer issues, and providing effective follow-up.
• Candidates should possess organizational and time management skills to handle multiple projects and priorities.
• Relevant experience in industrial automation, manufacturing, or engineering services is beneficial.
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent practical experience is preferred.
• Ability to lead and support cross-functional teams in a fast-paced, customer-focused environment.
• Proficiency in common office software and basic data analysis for sales and service reporting is advantageous.