- Bayfront Avenue Downtown Core Central Region (Singapore) Singapore
MARINA BAY SANDS Hiring! Full Time Butler Command Centre (Call Centre) in Central Region (Singapore), Earn up to SGD 3,400 - Ricebowl
Butler Command Centre (Call Centre)
MARINA BAY SANDS
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Job Description
Responsibilities
Job Responsibilities
Execute Butler Command Centre Operations and Core Tasks
This role is based at Perennial Business City in Jurong East, Singapore.
Takes accountability and ownership with every guest in Paiza Collection in ensuring purposeful engagement and seamless experience in each of their stay.
Diligently studies the guest profile of incoming arrivals.
Communicates and responds to guests professionally and accurately over the phone, emails, and messaging systems.
Assists guests with limousine/taxi bookings, dining, attractions, entertainment, and wellness program reservations.
Makes appropriate dining recommendations
Perform Service and Operational Excellence
Performs all tasks in accordance with Forbes Travel Guide 5-star standards and Paiza Butler service guidelines.
Always exhibits exceptional service to guests and fellow employees.
Ensures handover between shifts are communicated effectively.
Attends daily pre-shift briefing and post-shift debrief
Apply Operational Risks
Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures.
Monitors activities in both front and back of the house
Responds to emergency situations.
Participate Employee Engagement
Works cohesively and respectfully within the department.
JOB REQUIREMENTS
Education
Diploma or Degree in Hospitality or Tourism Management preferred
Required Experience
Min 1 year experience
Required Knowledge
Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, TMAC, Avaya, andPOS) Systems.
Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining.
Competencies
Excellent writing, reading, and communication skills in English and Mandarin are essential as the role will require to serve mandarin-speaking guests.
Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands).
Execute Butler Command Centre Operations and Core Tasks
This role is based at Perennial Business City in Jurong East, Singapore.
Takes accountability and ownership with every guest in Paiza Collection in ensuring purposeful engagement and seamless experience in each of their stay.
Diligently studies the guest profile of incoming arrivals.
Communicates and responds to guests professionally and accurately over the phone, emails, and messaging systems.
Assists guests with limousine/taxi bookings, dining, attractions, entertainment, and wellness program reservations.
Makes appropriate dining recommendations
Perform Service and Operational Excellence
Performs all tasks in accordance with Forbes Travel Guide 5-star standards and Paiza Butler service guidelines.
Always exhibits exceptional service to guests and fellow employees.
Ensures handover between shifts are communicated effectively.
Attends daily pre-shift briefing and post-shift debrief
Apply Operational Risks
Adheres to Workplace Safety and Health (WSH) policies, practices, and procedures.
Monitors activities in both front and back of the house
Responds to emergency situations.
Participate Employee Engagement
Works cohesively and respectfully within the department.
JOB REQUIREMENTS
Education
Diploma or Degree in Hospitality or Tourism Management preferred
Required Experience
Min 1 year experience
Required Knowledge
Proficient in the use of Property Management System and all relevant property management and operational systems, such as FCS, LDS, TMAC, Avaya, andPOS) Systems.
Good knowledge of Singapore, the difference of multi-cultures, sights, attractions, and dining.
Competencies
Excellent writing, reading, and communication skills in English and Mandarin are essential as the role will require to serve mandarin-speaking guests.
Be flexible and willing to work on any day and any shift (shift rotation is based on operational demands).
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