- Singapore
1920 FNB TRADING PTE. LTD. Hiring! Full Time Operations Director FnB in , Earn up to SGD 10,000 - Ricebowl
Operations Director FnB
1920 FNB TRADING PTE. LTD.
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Job Description
Responsibilities
Company Overview
At QUEIC, we believe cheesecake is more than dessert — it is an experience crafted with passion, creativity, and quality ingredients. Inspired by the joy of sharing moments through handcrafted cheesecakes, QUEIC is committed to delivering premium products with consistency, innovation, and exceptional customer experience.
As our brand continues to grow, we are looking for a driven and experienced Operations Director to lead and strengthen our operational excellence across production, retail operations, customer experience, and business growth.
Job Summary
The Operations Director will oversee the overall operations of QUEIC Singapore, all its outlets, ensuring smooth daily execution across central kitchen production, retail outlets, logistics coordination, customer service, manpower planning, and operational profitability.
This role requires a hands-on leader with strong F&B operational experience, people management capability, and passion for building scalable systems while maintaining the quality and identity of the QUEIC brand.
Key Responsibilities
Operational Leadership
Oversee end-to-end operations including central kitchen, retail outlets, inventory, logistics, and daily workflow execution
Ensure all outlets and production teams maintain consistent product quality, presentation, and service standards
Develop and implement SOPs to improve efficiency, food safety, productivity, and operational consistency
Monitor daily operational performance and resolve operational challenges proactively
Brand & Customer Experience
Uphold and strengthen the QUEIC customer experience across all touchpoints
Ensure operational execution aligns with QUEIC brand values and premium positioning
Work closely with marketing and product teams to support new launches, seasonal campaigns, and customer engagement initiatives
Team Management
Lead, mentor, and manage outlet managers, kitchen supervisors, and operational teams
Build a positive and performance-driven work culture
Support recruitment, manpower planning, training, and staff development
Improve staff retention and operational accountability
Financial & Business Performance
Manage operational budgets, food cost control, wastage reduction, and labor productivity
Drive operational profitability, revenue streams and identify areas for cost optimization
Analyze sales and operational data to improve efficiency and business performance
Compliance & Quality Assurance
Ensure compliance with Singapore food hygiene, workplace safety, and regulatory requirements
Maintain high cleanliness and food safety standards across all operations
Conduct regular audits and operational reviews
Growth & Expansion
Support business expansion plans, outlet openings, and operational scalability
Participate in strategic planning and process digitalization initiatives
Identify opportunities for operational innovation and continuous improvement
Required competencies and certifications
Minimum 5 years of operational management experience, including at least 3 years in senior leadership
Proven ability to lead multi-functional teams and manage complex operational processes
Experience in process improvement, budgeting, and performance management
Strong leadership, organizational, problem-solving, communication, and interpersonal skills
Ability to thrive in a fast-paced, evolving environment
Knowledge of Singapore employment and operational regulations is an advantage
Preferred competencies and qualifications
Strategic thinker with hands-on operational execution capability
Strong business acumen and commercial mindset
Results-driven with strong attention to detail
Adaptable, proactive, and capable of leading organizational change
Other Information
Benefits
Competitive remuneration package
Leadership opportunity within a growing organization
Career growth and professional development
Dynamic and collaborative work environment
Best Spanish cheese cake in Singapore - QUEIC by Olivia. Most famous cheesecake in Singapore, Olivia’s homemade cheesecake, the hand-crafted dessert with subtle and creamy texture.
At QUEIC, we believe cheesecake is more than dessert — it is an experience crafted with passion, creativity, and quality ingredients. Inspired by the joy of sharing moments through handcrafted cheesecakes, QUEIC is committed to delivering premium products with consistency, innovation, and exceptional customer experience.
As our brand continues to grow, we are looking for a driven and experienced Operations Director to lead and strengthen our operational excellence across production, retail operations, customer experience, and business growth.
Job Summary
The Operations Director will oversee the overall operations of QUEIC Singapore, all its outlets, ensuring smooth daily execution across central kitchen production, retail outlets, logistics coordination, customer service, manpower planning, and operational profitability.
This role requires a hands-on leader with strong F&B operational experience, people management capability, and passion for building scalable systems while maintaining the quality and identity of the QUEIC brand.
Key Responsibilities
Operational Leadership
Oversee end-to-end operations including central kitchen, retail outlets, inventory, logistics, and daily workflow execution
Ensure all outlets and production teams maintain consistent product quality, presentation, and service standards
Develop and implement SOPs to improve efficiency, food safety, productivity, and operational consistency
Monitor daily operational performance and resolve operational challenges proactively
Brand & Customer Experience
Uphold and strengthen the QUEIC customer experience across all touchpoints
Ensure operational execution aligns with QUEIC brand values and premium positioning
Work closely with marketing and product teams to support new launches, seasonal campaigns, and customer engagement initiatives
Team Management
Lead, mentor, and manage outlet managers, kitchen supervisors, and operational teams
Build a positive and performance-driven work culture
Support recruitment, manpower planning, training, and staff development
Improve staff retention and operational accountability
Financial & Business Performance
Manage operational budgets, food cost control, wastage reduction, and labor productivity
Drive operational profitability, revenue streams and identify areas for cost optimization
Analyze sales and operational data to improve efficiency and business performance
Compliance & Quality Assurance
Ensure compliance with Singapore food hygiene, workplace safety, and regulatory requirements
Maintain high cleanliness and food safety standards across all operations
Conduct regular audits and operational reviews
Growth & Expansion
Support business expansion plans, outlet openings, and operational scalability
Participate in strategic planning and process digitalization initiatives
Identify opportunities for operational innovation and continuous improvement
Required competencies and certifications
Minimum 5 years of operational management experience, including at least 3 years in senior leadership
Proven ability to lead multi-functional teams and manage complex operational processes
Experience in process improvement, budgeting, and performance management
Strong leadership, organizational, problem-solving, communication, and interpersonal skills
Ability to thrive in a fast-paced, evolving environment
Knowledge of Singapore employment and operational regulations is an advantage
Preferred competencies and qualifications
Strategic thinker with hands-on operational execution capability
Strong business acumen and commercial mindset
Results-driven with strong attention to detail
Adaptable, proactive, and capable of leading organizational change
Other Information
Benefits
Competitive remuneration package
Leadership opportunity within a growing organization
Career growth and professional development
Dynamic and collaborative work environment
Best Spanish cheese cake in Singapore - QUEIC by Olivia. Most famous cheesecake in Singapore, Olivia’s homemade cheesecake, the hand-crafted dessert with subtle and creamy texture.
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