- Hong Kong Hong Kong
AURELION LIMITED Hiring! Full Time Customer Service Officer in Hong Kong - Ricebowl
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Job Description
Responsibilities
歐瑞利昂有限公司 致力於為企業客戶提供專業商業服務及綜合解決方案,涵蓋業務拓展、市場推廣、營運支援及企業顧問服務。我們重視專業精神、團隊合作及持續創新,致力為客戶創造長遠價值,同時為員工提供完善的培訓、良好的工作環境及清晰的職業發展機會。我們誠邀積極進取、勇於挑戰及具責任感的人才加入,共同推動企業持續成長與發展。
Job Responsibilities
Handle customer enquiries through phone, email and other communication channels in a professional and timely manner.
Provide accurate information and assistance to customers regarding products, services and general enquiries.
Follow up on customer requests, feedback and cases to ensure timely resolution.
Maintain good relationships with customers and provide a positive customer experience.
Coordinate with internal teams to resolve customer issues and follow up on pending matters.
Maintain accurate customer records, service records and relevant documentation.
Assist with administrative and customer service related tasks when required.
Handle customer feedback and escalate complex cases to the appropriate team when necessary.
Job Requirements
Diploma or above in Business Administration, Customer Service, Marketing or related disciplines.
1–3 years of customer service, client servicing or related experience preferred.
Good communication and interpersonal skills with a customer-oriented mindset.
Good command of Cantonese and English; Mandarin is an advantage.
Responsible, patient and able to handle customer enquiries professionally.
Good problem-solving and follow-up skills.
Able to work independently as well as collaborate effectively with internal teams.
Fresh graduates with good communication skills and a positive attitude will also be considered.
Full-time
Job Responsibilities
Handle customer enquiries through phone, email and other communication channels in a professional and timely manner.
Provide accurate information and assistance to customers regarding products, services and general enquiries.
Follow up on customer requests, feedback and cases to ensure timely resolution.
Maintain good relationships with customers and provide a positive customer experience.
Coordinate with internal teams to resolve customer issues and follow up on pending matters.
Maintain accurate customer records, service records and relevant documentation.
Assist with administrative and customer service related tasks when required.
Handle customer feedback and escalate complex cases to the appropriate team when necessary.
Job Requirements
Diploma or above in Business Administration, Customer Service, Marketing or related disciplines.
1–3 years of customer service, client servicing or related experience preferred.
Good communication and interpersonal skills with a customer-oriented mindset.
Good command of Cantonese and English; Mandarin is an advantage.
Responsible, patient and able to handle customer enquiries professionally.
Good problem-solving and follow-up skills.
Able to work independently as well as collaborate effectively with internal teams.
Fresh graduates with good communication skills and a positive attitude will also be considered.
Full-time
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