LEARNING POINT KIDS PTE. LTD. Hiring! Full Time Customer Service Executive in , Earn up to SGD 3,600 - Ricebowl

Full-Time:
Location: Must be comfortable to travel to different branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:
Monday-Friday:
shifts within centre opening hours (10am-10pm)

Saturday-Sunday:
shifts within centre opening hours (8am-6pm)

Able to work shift hours and on weekends (4 weekdays and 1 weekend)

44 hours per week

OR

Wednesday to Sunday

(OFF on Mondays and Tuesdays)

For weekdays: no late night shifts

Job Responsibilities:
Acquire and maintain strong knowledge of the organisation's programmes, services and processes

Keep abreast of latest MOE initiatives to stay relevant with customers' needs

Actively promote programmes to both prospective and existing customers

Attend to customers' needs and enquiries in a prompt and customer-centric manner

Build rapport and maintain a positive relationship with all stakeholders

Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

Ensure administrative duties like registration and enrolment data are accurately captured in a meticulous and detailed manner

Maintain an updated record of customer interactions, including inquiries, feedback and complaints

Provide support and assistance to teachers and students whenever required

Uphold a strong communication platform between teachers and parents

Assist in other adhoc duties as assigned

Job Requirements:
Minimum qualifications: Diploma

Strong proficiency in spoken and written English

Proficient with Google Docs, Google Sheets and Microsoft Office

Good team player with ability to work with minimal supervision

Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

Only shortlisted candidates will be contacted.