- Singapore
NEXBRIDGE RECRUITMENT PTE. LTD. Hiring! Full Time Solution Architect (ServiceNow) | Government Agency | 12 Months Contract Extendable in , Earn up to SGD 11,000 - Ricebowl
Solution Architect (ServiceNow) | Government Agency | 12 Months Contract Extendable
NEXBRIDGE RECRUITMENT PTE. LTD.
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Job Summary
We are looking for an experienced and technically strong
ServiceNow Solution Architect & Scrum Master
to lead platform strategy, agile delivery, and AI innovation initiatives within a large-scale enterprise environment. This is a high-impact dual role suited for someone who is equally comfortable driving architectural decisions and leading agile delivery teams to consistent, high-quality outcomes.
Job Responsibilities
ServiceNow Platform Leadership
Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability
Lead architectural design and migration strategy for transitioning workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow with minimal business disruption
Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and enable data-driven decision making
Establish monitoring frameworks providing real-time insights into system performance, user adoption, and business process efficiency
Agile Delivery & Scrum Leadership
Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
Champion agile principles across the organisation, coaching teams and stakeholders on Scrum frameworks and fostering a culture of continuous improvement
Own and manage the product backlog in close collaboration with Product Owners and business stakeholders, ensuring user stories are well-defined, prioritised, and sprint-ready
Track and communicate key agile metrics including velocity, sprint burndown, and release progress to senior leadership and programme stakeholders
Proactively identify and remove impediments that obstruct team progress, escalating blockers where necessary
Artificial Intelligence & Innovation
Design, architect, and oversee implementation of ServiceNow AI capabilities including NowAssist, Agentic AI, and other emerging AI features
Lead exploration and experimentation to integrate ServiceNow AI with SaaS platforms including Microsoft Copilot, Workday, SAP, COUPA, iValua, and Oracle
Oversee migration to ServiceNow Protected Platform (SPP) and unlock new capabilities including AI Agent Studio and Workflow Data Fabric
Enterprise Architecture
Provide enterprise-wide architecture review and guidance ensuring ServiceNow implementations align with the organisation's broader technology strategy
Collaborate with cross-functional stakeholders to identify standardisation opportunities and promote architectural consistency across the enterprise
Access Control & Licensing Optimisation
Streamline and simplify the existing ServiceNow access control matrix within current licensing constraints
Develop strategies to optimise user access patterns, reduce administrative overhead, and maintain appropriate security controls
Quality Assurance & Vendor Management
Provide independent validation and counter-checks of vendor solutions and implementation efforts
Conduct thorough reviews of ServiceNow instance upgrades, validate code quality during deployments, and ensure adherence to best practices and organisational standards
Serve as the technical authority for vendor accountability and solution quality assurance
Job Requirements
Minimum 8 to 10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference for ServiceNow Customer Service Management (CSM)
Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead within enterprise technology or digital transformation programmes
Demonstrated experience facilitating agile ceremonies, managing product backlogs, and coaching cross-functional teams
Proven track record in enterprise solution architecture, system integration, and large-scale digital transformation projects
Deep understanding of workflow migration strategies and legacy system modernisation
Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities
Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms
Experience in vendor management, solution validation, and ensuring delivery quality standards
Experience leveraging AI tools and automation to improve processes, decision-making, and operational efficiency
Strong analytical, problem-solving, and communication skills — able to present complex technical concepts to both technical and non-technical audiences
Good to Have
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS)
Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification
TOGAF or equivalent enterprise architecture certification
Experience with cloud platforms and modern integration technologies
Knowledge of AI/ML technologies and enterprise applications
Familiarity with scaled agile frameworks such as SAFe or LeSS
Experience in government or highly regulated environments
Interested candidates who wish to apply for the above positions, please click "Apply now".
We regret that only shortlisted candidates will be notified.
Nexbridge Recruitment Pte Ltd
EA License 26C3616
Nexbridge Recruitment connects talented professionals with the right career opportunities. We partner with organisations across various sectors including IT, Finance, Healthcare, Engineering, and Retail, providing permanent, and executive hiring solutions.
We are looking for an experienced and technically strong
ServiceNow Solution Architect & Scrum Master
to lead platform strategy, agile delivery, and AI innovation initiatives within a large-scale enterprise environment. This is a high-impact dual role suited for someone who is equally comfortable driving architectural decisions and leading agile delivery teams to consistent, high-quality outcomes.
Job Responsibilities
ServiceNow Platform Leadership
Conduct feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability
Lead architectural design and migration strategy for transitioning workflows from legacy platforms such as SharePoint, Nintex K2, and other systems to ServiceNow with minimal business disruption
Design and oversee implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and enable data-driven decision making
Establish monitoring frameworks providing real-time insights into system performance, user adoption, and business process efficiency
Agile Delivery & Scrum Leadership
Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives
Champion agile principles across the organisation, coaching teams and stakeholders on Scrum frameworks and fostering a culture of continuous improvement
Own and manage the product backlog in close collaboration with Product Owners and business stakeholders, ensuring user stories are well-defined, prioritised, and sprint-ready
Track and communicate key agile metrics including velocity, sprint burndown, and release progress to senior leadership and programme stakeholders
Proactively identify and remove impediments that obstruct team progress, escalating blockers where necessary
Artificial Intelligence & Innovation
Design, architect, and oversee implementation of ServiceNow AI capabilities including NowAssist, Agentic AI, and other emerging AI features
Lead exploration and experimentation to integrate ServiceNow AI with SaaS platforms including Microsoft Copilot, Workday, SAP, COUPA, iValua, and Oracle
Oversee migration to ServiceNow Protected Platform (SPP) and unlock new capabilities including AI Agent Studio and Workflow Data Fabric
Enterprise Architecture
Provide enterprise-wide architecture review and guidance ensuring ServiceNow implementations align with the organisation's broader technology strategy
Collaborate with cross-functional stakeholders to identify standardisation opportunities and promote architectural consistency across the enterprise
Access Control & Licensing Optimisation
Streamline and simplify the existing ServiceNow access control matrix within current licensing constraints
Develop strategies to optimise user access patterns, reduce administrative overhead, and maintain appropriate security controls
Quality Assurance & Vendor Management
Provide independent validation and counter-checks of vendor solutions and implementation efforts
Conduct thorough reviews of ServiceNow instance upgrades, validate code quality during deployments, and ensure adherence to best practices and organisational standards
Serve as the technical authority for vendor accountability and solution quality assurance
Job Requirements
Minimum 8 to 10 years of solution architecture experience with at least 3 years focused on ServiceNow, with preference for ServiceNow Customer Service Management (CSM)
Minimum 3 years of experience as a Scrum Master or Agile Delivery Lead within enterprise technology or digital transformation programmes
Demonstrated experience facilitating agile ceremonies, managing product backlogs, and coaching cross-functional teams
Proven track record in enterprise solution architecture, system integration, and large-scale digital transformation projects
Deep understanding of workflow migration strategies and legacy system modernisation
Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities
Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms
Experience in vendor management, solution validation, and ensuring delivery quality standards
Experience leveraging AI tools and automation to improve processes, decision-making, and operational efficiency
Strong analytical, problem-solving, and communication skills — able to present complex technical concepts to both technical and non-technical audiences
Good to Have
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS)
Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification
TOGAF or equivalent enterprise architecture certification
Experience with cloud platforms and modern integration technologies
Knowledge of AI/ML technologies and enterprise applications
Familiarity with scaled agile frameworks such as SAFe or LeSS
Experience in government or highly regulated environments
Interested candidates who wish to apply for the above positions, please click "Apply now".
We regret that only shortlisted candidates will be notified.
Nexbridge Recruitment Pte Ltd
EA License 26C3616
Nexbridge Recruitment connects talented professionals with the right career opportunities. We partner with organisations across various sectors including IT, Finance, Healthcare, Engineering, and Retail, providing permanent, and executive hiring solutions.
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