Job Summary
You will manage customer orders from processing to delivery, coordinate logistics, maintain documentation, and support invoicing while collaborating with sales, production, and warehouse teams to ensure smooth operations.
Responsibilities
Process, track, and monitor customer orders accurately and efficiently to ensure timely delivery
Confirm delivery schedules and communicate updates or changes promptly to customers
Coordinate logistics arrangements by liaising with relevant internal and external parties
Follow up with customers on outstanding payments to support timely collections
Maintain accurate documentation and records related to orders and shipments
Prepare invoices, Certificates of Origin (COO), and other work orders to support billing and compliance
Respond professionally to phone calls, emails, and inquiries related to operations
Prepare outgoing samples, update sample stock lists, and arrange courier services for customers
Collaborate closely with sales, production, and warehouse teams on daily operational activities
Perform ad-hoc duties as assigned by supervisors to support operational needs
Experienced applicant(s) may be assessed as Operations Executive
Required competencies and certifications
Minimum "O" level or ITE certificate
At least 2 years of hands-on experience in order processing, tracking, and shipment coordination
Strong attention to detail in verifying pricing and managing orders
Ability to respond professionally to customer inquiries and maintain strong relationships
Proficiency in MS Office applications.
Fast Growing Local MNC with 13 years of Manufacturing.
Customer in Asia, Middle East, Europe, USA and Africa.
Turn Over sales about USD15million to USD20million.
Work Location : Changi North/Kaki Bukit/Pioneer