Radii Global Hiring! Full Time Customer Service in Selangor - Ricebowl

About the role

We are looking for a Customer Service Representative who is fluent in Bahasa Malaysia and English to provide excellent customer support and ensure a positive customer experience. The successful candidate will handle customer inquiries, resolve issues, and provide accurate information through various communication channels.

Key responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels.

• Provide professional and timely assistance in Bahasa Malaysia and English.

• Understand customer concerns and provide appropriate solutions or escalate when required.

• Process customer requests, complaints, feedback, and service-related issues.

• Maintain accurate records of customer interactions and update relevant systems.

• Follow company policies, procedures, and service standards.

• Coordinate with internal teams to resolve customer issues efficiently.

• Meet assigned KPIs and service-level targets, including response time, resolution rate, and customer satisfaction.

• Maintain a high level of professionalism and customer focus at all times.

About you

• Fluent in Bahasa Malaysia with good English communication skills.

• 1–2 years of customer service, contact center, BPO, or related experience is preferred.

• Fresh graduates with strong communication skills may also be considered.

• Good verbal and written communication skills.

• Customer-oriented with strong problem-solving abilities.

• Comfortable using computers, CRM systems, Microsoft Office, and other customer service tools.

• Able to work independently and as part of a team.

• Shift allowances RM400 & Basic allowances RM600