HTC Global Services Hiring! Full Time Business Analyst – Consumer Digital in WP Kuala Lumpur - Ricebowl

About the role

We are looking for a Business Analyst to support and deliver new initiatives, enhancements and projects across platform.The role focuses on analysing and managing business requirements, supporting governance and approval activities, research and analysis, testing, and production support under the guidance of senior Digital Product Owner leadership.

Key responsibilities

• Support delivery of digital initiatives, enhancements and projects across CIMB OCTO Web, OCTO Mobile and Wealth platforms.

• Analyse, define and manage business requirements.

• Prepare approval papers and governance documents.

• Conduct research and analysis for new initiatives.

• Support UAT, regression testing and production validation.

• Manage production support and operational issues within agreed SLAs.

• Contribute to digital banking strategy and roadmap initiatives.

• Support transformation of customer servicing journeys through digital solutions.

• Improve customer experience and adoption of digital channels.

• Support automation, process redesign and continuous improvement.

About you

• 4+ years of experience in a Product Owner or Business Analyst role, or product management in the digital space.

• Experience in financial services is preferred but not essential.

• Working knowledge of digital banking; familiarity with internet banking and mobile applications is an advantage.

• Experience with both Agile and Waterfall methodologies.

• Hands-on experience with tools such as Figma, Jira and Confluence.

• Experience preparing User Stories / Business Requirements Definition.

• Strong analytical, design and critical-thinking skills.

• Strong understanding of customer journey mapping, process optimisation and value creation.

• Strong communication and stakeholder management skills.

• Customer-oriented with the ability to understand and re-imagine user journeys.