- Singapore
TECH GRID ASIA PTE. LTD. Hiring! Full Time IT Service Manager (Corporate Banking, Contract) in , Earn up to SGD 13,000 - Ricebowl
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Job Description
Responsibilities
Role Overview
As the IT Service Manager, you will lead and oversee the end-to-end delivery of IT services across our corporate banking operations. You will act as the critical bridge between technology teams and business units, ensuring seamless, secure, and highly available systems. This role demands a strong focus on incident management, application support, continuous service improvement, and strict adherence to financial regulatory compliance.
Key Responsibilities
Service Delivery & Operations:
Manage daily IT operations, ensuring high availability and performance of business-critical corporate banking applications.
Incident & Problem Management:
Lead critical incident responses, minimizing downtime for customer-facing services. Conduct root-cause analysis (RCA) and implement preventative measures.
Risk & Compliance:
Ensure all IT services comply with regional financial regulations and frameworks (e.g., MAS Technology Risk Management). Enforce strict data privacy and cybersecurity standards.
Vendor Management:
Oversee third-party IT vendors and service providers, ensuring SLAs and contracts are strictly met.
Service Level Management:
Define, monitor, and report on SLAs and KPIs to senior stakeholders, continuously identifying areas for operational improvement.
Release & Change Management:
Govern the deployment of IT changes and upgrades, ensuring zero disruption to critical banking operations.
Qualifications & Requirements
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Min. 8 years and above of IT service management experience, preferably in Corporate Banking/ Financial services; with prior experience leading L1/L2 support teams
Experience in supporting corporate banking applications ie. Current/Saving Accounts, Loans/Lending products, Payments, Cash Management, Treasury, Market products.
Familiarity with service management tools ie. JIRA, ServiceNow etc.
ITSM certifications will be advantageous
Comfortable with project-based contract arrangement.
Tech Grid Asia is your trusted career partner in the ASEAN region, with roots in Singapore and a growing presence in Thailand and Indonesia. We specialize in helping jobseekers like you find meaningful roles with leading employers across industries.
Whether you're looking for opportunities in tech or non-tech roles, permanent positions or contract work, we’re here to support you every step of the way. Our experienced recruiters work closely with top companies to match the right talent with the right opportunities—and that could be you.
At Tech Grid Asia, we believe that a job should be more than just work. That’s why we take the time to understand your skills, aspirations, and what truly matters to you. Our goal is to connect you with roles where you can grow, thrive, and build a fulfilling career.
Let us help you take the next step. Explore new possibilities with Tech Grid Asia—your future starts here.
As the IT Service Manager, you will lead and oversee the end-to-end delivery of IT services across our corporate banking operations. You will act as the critical bridge between technology teams and business units, ensuring seamless, secure, and highly available systems. This role demands a strong focus on incident management, application support, continuous service improvement, and strict adherence to financial regulatory compliance.
Key Responsibilities
Service Delivery & Operations:
Manage daily IT operations, ensuring high availability and performance of business-critical corporate banking applications.
Incident & Problem Management:
Lead critical incident responses, minimizing downtime for customer-facing services. Conduct root-cause analysis (RCA) and implement preventative measures.
Risk & Compliance:
Ensure all IT services comply with regional financial regulations and frameworks (e.g., MAS Technology Risk Management). Enforce strict data privacy and cybersecurity standards.
Vendor Management:
Oversee third-party IT vendors and service providers, ensuring SLAs and contracts are strictly met.
Service Level Management:
Define, monitor, and report on SLAs and KPIs to senior stakeholders, continuously identifying areas for operational improvement.
Release & Change Management:
Govern the deployment of IT changes and upgrades, ensuring zero disruption to critical banking operations.
Qualifications & Requirements
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Min. 8 years and above of IT service management experience, preferably in Corporate Banking/ Financial services; with prior experience leading L1/L2 support teams
Experience in supporting corporate banking applications ie. Current/Saving Accounts, Loans/Lending products, Payments, Cash Management, Treasury, Market products.
Familiarity with service management tools ie. JIRA, ServiceNow etc.
ITSM certifications will be advantageous
Comfortable with project-based contract arrangement.
Tech Grid Asia is your trusted career partner in the ASEAN region, with roots in Singapore and a growing presence in Thailand and Indonesia. We specialize in helping jobseekers like you find meaningful roles with leading employers across industries.
Whether you're looking for opportunities in tech or non-tech roles, permanent positions or contract work, we’re here to support you every step of the way. Our experienced recruiters work closely with top companies to match the right talent with the right opportunities—and that could be you.
At Tech Grid Asia, we believe that a job should be more than just work. That’s why we take the time to understand your skills, aspirations, and what truly matters to you. Our goal is to connect you with roles where you can grow, thrive, and build a fulfilling career.
Let us help you take the next step. Explore new possibilities with Tech Grid Asia—your future starts here.
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