- Clementi West Region (Singapore) Singapore
DADACONSULTANTS PTE. LTD. Hiring! Full Time Customer-Facing Cloud - Platform Support Engineer in West Region (Singapore), Earn up to SGD 11,000 - Ricebowl
Customer-Facing Cloud - Platform Support Engineer
DADACONSULTANTS PTE. LTD.
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Job Description
Responsibilities
About the Role
Our client is a well-established technology company specialising in
cloud-native
and container platform solutions, serving enterprise customers across the region. They are looking for an After-Sales Engineer to serve as a key technical bridge between the company and its customers, ensuring smooth product adoption and long-term satisfaction. This is an exciting opportunity for someone who thrives in a customer-facing technical role and enjoys solving complex infrastructure challenges. You will collaborate closely with both internal product and R&D teams as well as external partners to continuously improve service delivery and solution quality.
Key Responsibilities
Deliver on-site technical guidance, product demonstrations, and training sessions to help customers successfully evaluate and adopt the platform
Serve as the primary technical liaison between customers and internal teams, managing relationships and resolving issues in a timely manner
Partner with the sales team to identify business opportunities, develop solution proposals, and provide
pre- and post-sales technical support
Prepare and own key technical documentation including project proposals, tender submissions, test reports, and implementation plans
Gather and synthesise customer and market feedback, channelling actionable insights to product management and R&D teams
Manage and resolve customer support tickets, ensuring issues are tracked, escalated where necessary, and closed within agreed timelines
Represent the company at industry events, marketing activities, and technical forums, including delivering presentations and keynote contributions
Engage in technical exchanges and collaborative initiatives with ecosystem partners and third-party vendors
Requirements
Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
At least 1 year of relevant experience in IT or internet-related industries, with exposure to after-sales support, R&D, or operations and maintenance of medium-to-large-scale projects
(prior after-sales experience is a bonus)
Solid understanding of
cloud computing
technologies, including familiarity with Kubernetes, DevOps practices, and container platform ecosystems
Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
Demonstrated ability to work both independently and collaboratively in a fast-paced team environment, with strong problem-solving and analytical capabilities
Experience with large-scale enterprise project delivery or cloud infrastructure operations
(is a bonus)
Do you still think the boutique agency cannot advanced your own tech recruitment career?
Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?
Join US!
We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!
Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.
In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.
Our client is a well-established technology company specialising in
cloud-native
and container platform solutions, serving enterprise customers across the region. They are looking for an After-Sales Engineer to serve as a key technical bridge between the company and its customers, ensuring smooth product adoption and long-term satisfaction. This is an exciting opportunity for someone who thrives in a customer-facing technical role and enjoys solving complex infrastructure challenges. You will collaborate closely with both internal product and R&D teams as well as external partners to continuously improve service delivery and solution quality.
Key Responsibilities
Deliver on-site technical guidance, product demonstrations, and training sessions to help customers successfully evaluate and adopt the platform
Serve as the primary technical liaison between customers and internal teams, managing relationships and resolving issues in a timely manner
Partner with the sales team to identify business opportunities, develop solution proposals, and provide
pre- and post-sales technical support
Prepare and own key technical documentation including project proposals, tender submissions, test reports, and implementation plans
Gather and synthesise customer and market feedback, channelling actionable insights to product management and R&D teams
Manage and resolve customer support tickets, ensuring issues are tracked, escalated where necessary, and closed within agreed timelines
Represent the company at industry events, marketing activities, and technical forums, including delivering presentations and keynote contributions
Engage in technical exchanges and collaborative initiatives with ecosystem partners and third-party vendors
Requirements
Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
At least 1 year of relevant experience in IT or internet-related industries, with exposure to after-sales support, R&D, or operations and maintenance of medium-to-large-scale projects
(prior after-sales experience is a bonus)
Solid understanding of
cloud computing
technologies, including familiarity with Kubernetes, DevOps practices, and container platform ecosystems
Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
Demonstrated ability to work both independently and collaboratively in a fast-paced team environment, with strong problem-solving and analytical capabilities
Experience with large-scale enterprise project delivery or cloud infrastructure operations
(is a bonus)
Do you still think the boutique agency cannot advanced your own tech recruitment career?
Are you considering to change your career path from big agency to enjoy the best commission structure and working with best in class tech clients in Singapore?
Join US!
We are the Singapore based technology recruitment agency and specialised in providing talent solution for internet and technology industry. Our client portfolio are including the global internet technology giants, technology MNC and Tech startup. Whatever technology clients you are think of? Yes we do have!
Due to confidence and client demand in Singapore, we're looking for an experienced tech recruitment Consultant to join our team to service our clients across Asia Pacific.
In this role you'll help our clients identify & hire talent people not only with the right skills and experience, but also the right motivational and cultural fit - people who'll stay and perform.
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