- Clementi West Region (Singapore) Singapore
Sim Lian Construction Co. (Pte.) Ltd. Hiring! Full Time Customer Service Executive in West Region (Singapore), Earn up to SGD 4,000 - Ricebowl
Customer Service Executive
Sim Lian Construction Co. (Pte.) Ltd.
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Job Description
Responsibilities
Company Overview
Founded in 1976 as a building and construction firm, this client has grown into a leading Singapore real estate group with a diverse portfolio in residential, commercial, industrial, retail, and mixed-use developments.
Job Summary
Serve as the primary customer liaison to deliver timely, accurate information and resolve inquiries related to property defects, project progress, and TOP status, enhancing customer satisfaction and supporting continuous service improvement.
Responsibilities
Respond promptly to customer inquiries via phone, email, and in-person, delivering accurate information about property defects, project progress, or TOP status
Build and sustain customer relationships by identifying needs, anticipating concerns, and providing tailored assistance
Resolve customer complaints efficiently and professionally, escalating complex issues to relevant departments and ensuring timely follow-up
Coordinate with property staff to obtain necessary information for prompt response to service enquiries
Maintain accurate and current customer records to support service delivery
Collect and analyze customer feedback to identify improvement opportunities and present insights to management
Proactively follow up with customers to confirm satisfaction and address unresolved issues
Stay updated on company projects, policies, and procedures to ensure consistent and accurate communication
Foster a positive, collaborative team environment through active participation and support
Perform additional administrative and customer service duties as assigned
Corporate Profile
Founded in 1976 as a humble building and construction firm, has grown into one of Singapore’s most established and resilient real estate players. Over more than four decades, the Group has built an outstanding track record, evolving from an enterprising contractor into a comprehensive property development, construction, and investment powerhouse.
Widely recognized for its diverse portfolio spanning residential, commercial, industrial, retail, and mixed-use developments.
Founded in 1976 as a building and construction firm, this client has grown into a leading Singapore real estate group with a diverse portfolio in residential, commercial, industrial, retail, and mixed-use developments.
Job Summary
Serve as the primary customer liaison to deliver timely, accurate information and resolve inquiries related to property defects, project progress, and TOP status, enhancing customer satisfaction and supporting continuous service improvement.
Responsibilities
Respond promptly to customer inquiries via phone, email, and in-person, delivering accurate information about property defects, project progress, or TOP status
Build and sustain customer relationships by identifying needs, anticipating concerns, and providing tailored assistance
Resolve customer complaints efficiently and professionally, escalating complex issues to relevant departments and ensuring timely follow-up
Coordinate with property staff to obtain necessary information for prompt response to service enquiries
Maintain accurate and current customer records to support service delivery
Collect and analyze customer feedback to identify improvement opportunities and present insights to management
Proactively follow up with customers to confirm satisfaction and address unresolved issues
Stay updated on company projects, policies, and procedures to ensure consistent and accurate communication
Foster a positive, collaborative team environment through active participation and support
Perform additional administrative and customer service duties as assigned
Corporate Profile
Founded in 1976 as a humble building and construction firm, has grown into one of Singapore’s most established and resilient real estate players. Over more than four decades, the Group has built an outstanding track record, evolving from an enterprising contractor into a comprehensive property development, construction, and investment powerhouse.
Widely recognized for its diverse portfolio spanning residential, commercial, industrial, retail, and mixed-use developments.
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