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JLL Hiring! Full Time Senior Service Ambassador in - Ricebowl

Senior Service Ambassador

JLL

Undisclosed

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

Duties & responsibilities

Integrated Facilities Management

  • Work closely with the Manager to deliver client's vision and brand promise.
  • Provides consistent and memorable customer experiences.
  • Create a sense of community by connecting with employees on a daily basis.
  • Ensure the general well-being of the workspace.
  • Assist during event days where applicable.
  • Any other duties, as and when directed.

Reception / Hospitality Services

  • Answer all incoming calls and handle inquiries whenever possible;
  • Provides prompt response to guest/clients request (no longer than 24 hours);
  • Introduction of space and ushering of guests to their respective event spots
  • Monitoring visitor/space logbook;
  • Maintenance of key contact lists;
  • Ensure signage are constantly being updated;
  • Sorting and handing out mails; and
  • Constantly gather feedback from users to see how we can further improve our space offerings.

O Oversee and manage lockers arrangements and users’ lists.

  • Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level).
  • Lost & Found management.

Housekeeping / Logistics

Daily routine checks and maintenance of the following:

  • General office areas
  • Meeting rooms
  • Workstations
  • Mail collection
  • Cabinets
  • Toilets
  • Enforcement of clean desk policy

Management of office supplies:

  • Stationery
  • Copiers & printers
  • Confidential document box
  • VC/AV system
  • Telephone line and cables
  • Office keys

Management of bistro machine & supplies:

  • Coffee machine
  • Water dispenser
  • Cups & cutlery
  • Paper towels
  • Fridge
  • Pump servicing (sink)

Meeting Management Support

Pre-Event

  • Coordination of event calendars.
  • Liaise with clients on event requirements/brief.
  • Facilitate site visits and attend client meetings where required.
  • Establish client rapport and ensure their needs are addressed.
  • Overseas guests handle travel and accommodation itinerary (where applicable).

Event Day (Onsite)

  • Assist with reception, registration and badging of guests.
  • Issuance of event related materials e.g. delegate packs, press kits, goodiebags.
  • Introduction of space and ushering of guests to their respective event spots.
  • F & B hospitality services.

Candidate Specification

Experience

  • More than 5 years’ experience in front of house role or hospitality industry
  • Excellent customer service and communication skills
  • Ability to build productive business relationships
  • Ability to manage administrative tasks with focus on office management
  • MS Office proficiency

Task Skills

  • Hospitality and customer service
  • Problem handling and resolution skills
  • Customer relationship management

Personal Skills

  • Strong communications and customer focus skills with the ability to relate to the different stakeholders in the organization
  • Confident, friendly & engaging
  • Enthusiastic with positive thinking

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