HERMESYS PTE LTD Hiring! Full Time Customer Service Executive (Sales Support) – Singapore in - Ricebowl

About Hermesys

Hermesys Pte Ltd is an international technology company delivering reliable infrastructure solutions across multiple industries. Our portfolio covers structured cabling and FTTX access, fiber optic connectivity, satellite communication tracking, and integrated security solutions. We serve data centers, offshore & energy, and enterprise customers with high-performance products and solutions.

Job Summary

Support sales operations by preparing quotations, processing customer orders, coordinating cross-departmentally for order fulfilment, managing customer communications, and maintaining inventory and sales reports to drive efficient business processes.

Responsibilities

• Prepare accurate quotations to support sales activities in collaboration with sales managers.
• Verify and process customer purchase orders to ensure accuracy and generate internal job orders.
• Coordinate with purchasing, logistics, and other departments to ensure timely and accurate order fulfilment.
• Serve as the primary contact for customers by addressing inquiries and providing detailed product, service, and order status information.
• Proactively communicate with customers to update order progress, delivery schedules, and resolve issues.
• Generate and maintain inventory reports, track sales performance, and assist in sales forecasting to support business planning.
• Assist sales managers with various sales-related tasks to improve team effectiveness.
• Support the team leader by managing work processes and generating relevant data reports.
• Collaborate closely with inter-company administrative support to streamline operations.
• Apply proficiency in Microsoft Office, especially Excel, to manage data and reporting tasks efficiently.
• Demonstrate strong teamwork skills to contribute positively to the work environment.

Requirements

• Applicants must be legally authorized to work in Singapore.
• Diploma or Bachelor’s degree in Business Administration, Management, or a related field.
• 1–3 years of experience in customer service, sales support, order processing, or administrative coordination.
• Proficiency in Microsoft Office, especially Excel.
• Experience with ERP, CRM, or procurement systems is an advantage.
• Strong organizational and multitasking skills.
• Excellent communication and coordination abilities.
• Detail-oriented with strong follow-up and problem-solving skills.
• Fluent in English; professional working proficiency in Mandarin is an advantage.

How to Apply

Please send your CV in English with a brief cover letter to ************* or apply directly via LinkedIn. Only shortlisted candidates will be contacted.