HERITAGE HOSPITALITY PTE. LTD. Hiring! Full Time Guest Experience Executive in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl

Role Overview

We are looking for a passionate and service-oriented Guest Experience Executive to join our Front Office team. This is a dynamic hybrid operational role that combines Front Office operations, guest services, concierge support, and chauffeur responsibilities to ensure a seamless luxury hospitality experience for our guests and stakeholders.

The ideal candidate is a strong team player who is proactive, adaptable, and enjoys interacting with people in a fast-paced boutique hotel environment.

This role reports directly to the Front Office Manager and will support the Front Office team in daily operations whenever required.

Key Responsibilities

1.    Front Office& Guest Experiences

·       Perform guest check-in and check-out duties professionally and efficiently

·       Handle guest enquiries, requests, and feedback promptly and courteously

·       Provide personalised guest experiences aligned with the hotel’s luxury service standards

·       Assist with reservations, room assignments, and cashiering duties

·       Anticipate guest needs and recommend hotel facilities and local experiences

·       Support the Front Office team during peak operational periods

·       Work closely with Housekeeping, Engineering, and F&B teams to ensure seamless guest experiences

·       Assist in handling operational challenges and service recovery situations

·       Undertake additional operational duties assigned by the Front Office Manager

2.   Concierge &Arrival Experience

·       Assist guests with luggage handling and room escorting when required

·       Coordinate transportation arrangements and guest requests

·       Ensure smooth arrival and departure experiences forguests

·       Maintain a professional and welcoming lobby presence

3.       Chauffeur & Transportation Support

·       Safely ferry the Owner to and from designated locations as assigned

·       Ensure safety, punctuality, discretion, and professionalism during all journeys

·       Maintain cleanliness and upkeep of the assigned vehicle

·       Coordinate servicing and maintenance schedules for the vehicle

·       Adhere strictly to traffic regulations and safe driving practices

Job Requirements

·       Possess a valid Singapore Class 3 driving licence with a good driving record

·       Prior experience in Front Office, Concierge, Bell, or hospitality operations preferred

·       Strong communication and interpersonal skills

·       Comfortable performing both guest-facing and driving responsibilities

·       Familiarity with hotel PMS systems is an advantage

·       Positive attitude with strong guest engagement and customer service mindset

Why Join Us

·       Be part of a design-led boutique hotel under Design Hotels

·       Exposure to luxury boutique hotel operations

·       Opportunity to develop multi-skilled hospitality experience

·       Career growth opportunities within Front Office and Hotel Operations

·       Dynamic and collaborative work environment within a lifestyle hospitality brand