JEV Management & Trading Hiring! Full Time (Mandarin-English) Customer Service Executive in Selangor, Earn up to MYR 3,100 - Ricebowl

Are you a confident communicator who enjoys helping customers and solving problems?

Our client is looking for Customer Service Executives to support customers in a fast-paced telecommunications customer service environment. This role is suitable for candidates who are comfortable communicating in Mandarin and English, enjoy assisting customers, and are willing to work in a 24-hour rotational shift environment.

Job Details

Employment Type: Full-Time
Position: Customer Service Executive
Languages: Mandarin & English

Salary & Benefits

• RM3,100 Basic Salary
• RM600 Allowance based on up to 120 hours of production time
• Up to RM400 Night Shift Allowance
• Up to RM400 KPI Incentive
• 12 days Annual Leave
• 14 days Medical Leave
• EPF + SOCSO
• Shuttle Bus
• 4 weeks paid training
• Career development opportunities

Requirements

• Proficient in Mandarin and English, both spoken and written.
• Good communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Good problem-solving skills and ability to handle customer enquiries effectively.
• Comfortable working in a 24-hour rotational shift environment.
• Able to work on weekends and public holidays depending on the assigned work schedule.
• Able to work under pressure and manage multiple customer enquiries.
• Willing to undergo full paid training.

Key ResponsibilitiesCustomer Service

• Respond to customer enquiries and provide accurate information and assistance.
• Understand customer concerns and provide appropriate solutions.
• Deliver professional and efficient customer service throughout each interaction.
• Maintain a positive customer experience.

Problem Solving

• Investigate customer issues and identify suitable solutions.
• Handle customer complaints professionally.
• Escalate complex or unresolved cases to the relevant internal teams when required.
• Follow established procedures and service standards when resolving customer issues.

Communication & Documentation

• Communicate clearly with customers in Mandarin and English.
• Maintain accurate records of customer interactions and case information.
• Coordinate with relevant internal teams to ensure customer issues are resolved effectively.
• Follow up on outstanding cases where required.

Performance & Quality

• Maintain required customer service and quality standards.
• Work towards individual KPI and productivity targets.
• Ensure customer interactions comply with operational procedures and service requirements.

Working Schedule

24-hour rotational shifts

• 5 working days per week
• Rotational off days
• Weekends and public holidays may be required depending on the assigned work schedule.

Pay: From RM3,100.00 per month

Work Location: In person