RIGAKU ASIA PACIFIC PTE. LTD. Hiring! Full Time Field Service Engineer in Central Region (Singapore), Earn up to SGD 5,000 - Ricebowl

Job Summary

The Field Service Engineer (FSE) is responsible for the installation, servicing and maintenance of Rigaku X-ray Diffraction (XRD) and X-ray Fluorescence (XRF) systems in Singapore, with occasional onsite support across Southeast Asia. The FSE is expected to provide prompt and competent technical support, meet applicable Mean Time to Repair (MTTR) targets, and contribute to a high-quality customer experience.

Key Responsibilities

• Carry out service assignments and other tasks assigned by the reporting manager.
• Install, service, troubleshoot and maintain Rigaku X-ray equipment, and provide customer training as required.
• Complete work reports and weekly timesheets accurately and professionally.
• Provide hotline technical support to customers and business partners as required.
• Meet applicable productivity and billable-hour targets.
• Comply with applicable radiation safety requirements, regulatory requirements and Company procedures when installing, servicing and maintaining X-ray equipment.
• Participate in overseas technical and product training and develop the required technical competencies for the role.
• Undertake other duties and responsibilities as required according to evolving business and customer needs

Requirements

• Diploma or Degree in Electrical Engineering, Electrical and Electronic Engineering, Mechanical Engineering, Physics, Materials Engineering, or related technical discipline.
• Experience with X-ray equipment is preferred. Candidates with relevant engineering projects or practical technical experience gained during their studies may also be considered.
• Strong spoken and written English.
• Additional language capabilities would be an advantage.
• Good interpersonal and communication skills, with the ability to work effectively with customers, distributors and internal stakeholders across different countries and cultures.
• Willingness to travel for business, which may account for up to approximately 20% of working time.

Note: The above duties and responsibilities are not exhaustive. The job holder may be assigned other duties from time to time according to business and customer needs.
Since its inception in 1951, Rigaku has been at the forefront of analytical and industrial instrumentation technology. Today, with hundreds of major innovations to their credit, the Rigaku Group of Companies are world leaders in the fields of general X-ray diffraction (XRD), thin film analysis (XRF, XRD and XRR), X-ray fluorescence spectrometry (TXRF, EDXRF and WDXRF), small angle X-ray scattering (SAXS), protein and small molecule X-ray crystallography, Raman spectroscopy, X-ray optics, semiconductor metrology (TXRF, XRF, XRD and XRR), X-ray sources, computed tomography, nondestructive testing and thermal analysis.

With Rigaku's vast understanding of X-ray and its complementary technologies as a foundation, our true strength is seen in an unparalleled willingness to collaborate with customers. By promoting partnerships, dialog, and innovation within the global scientific and industrial communities, Rigaku demonstrates a relentless commitment to providing our client markets with fully integrated solutions.

The company and its employees are dedicated to developing and supplying universities, industry, and government labs with the ultimate in customer-focused integrated solutions across a wide variety of disciplines, including structural proteomics, nanoengineering research, general purpose X-ray diffraction (XRD) and spectroscopy (XRF), materials analysis and quality assurance.

Whether supplying the tools to create better semiconductor chips, enabling drug discovery, improving production line quality, or exploring the new frontier of nanotechnology, Rigaku products and services lead with innovation.

Rigaku employs over 1,400 people worldwide in operations based in Japan, the U.S., Europe and China. We value our people. Our value comes from them. Close collaboration between our users and employees sets the direction and focus of our work, allowing us to address customers'​ needs and stay close to the market place.