MCKIN TALENT SOLUTIONS PTE. LTD. Hiring! Full Time CUSTOMER SERVICE EXECUTIVE |MK-INJ-A-B20 in , Earn up to SGD 4,200 - Ricebowl

Key Responsibilities:
Serve as the first point of contact for customer enquiries across phone, email, chat, and digital communication channels

Deliver prompt, accurate, and professional responses that consistently meet and exceed customer expectations

Log, manage, and resolve customer issues efficiently while maintaining the highest standards of service quality

Process transactions, bookings, and service requests accurately and in a timely manner

Follow up proactively with customers to confirm resolution, ensure satisfaction, and build lasting positive relationships

Escalate complex or sensitive issues to the relevant departments with clear context and appropriate urgency

Maintain accurate and up-to-date CRM records, customer interaction logs, and service documentation

Support service recovery efforts by identifying root causes of recurring issues and recommending practical improvements

Collect and consolidate customer feedback to identify trends and contribute to continuous service enhancement initiatives

Collaborate with internal teams to streamline customer service processes and uphold consistent service standards across all touchpoints

Requirements:
Minimum Diploma and above

Strong communication and interpersonal skills with a genuine passion for delivering exceptional customer experiences

Patient, professional, and solutions-focused with the ability to stay composed under pressure

Able to multitask effectively and adapt to a fast-paced, customer-facing service environment

EA License Number: 25C2980

Disclaimer: By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore's PDPA. Your application may be considered for this and other suitable roles.
McKin Talent Solutions is a trusted provider of end-to-end talent solutions, offering expertise in payroll outsourcing, Recruitment Process Outsourcing (RPO), and comprehensive HR support to help businesses streamline their workforce management. We specialise in managing the entire recruitment process from talent sourcing and screening to onboarding, ensuring efficiency, compliance, and quality hires. Our services extend to executive search, contract staffing, talent acquisition, and HR consultancy, providing strategic advice to optimise human capital and enhance organisational performance. With a focus on accuracy and compliance, our payroll outsourcing solutions allow companies to save time, reduce administrative burden, and focus on their core business. We also provide flexible workforce arrangements to meet seasonal, project-based, or specialised staffing needs, making us the ideal partner for businesses seeking agile talent solutions.

At McKin Talent Solutions, we prioritise understanding each client’s unique requirements, tailoring solutions that align with their goals and industry demands. Our commitment to professionalism, transparency, and results has earned us the trust of businesses across industries, while our people-first approach ensures both employers and candidates benefit from long-term, mutually rewarding relationships. Whether you require ongoing recruitment support, a one-off hiring project, or a complete outsourcing of your recruitment function, McKin Talent Solutions delivers solutions that drive growth, efficiency, and sustainable success.