Ambuzz Trading (M) Hiring! Full Time Customer Service Cum Sales in Selangor, Earn up to MYR 3,000 - Ricebowl

Dear Applicant,

We are a fast-growing FMCG and wellness company looking for a friendly, energetic, and customer-oriented Customer Service Cum Sales Executive to join our team on a 6-month contract basis.

This role is ideal for someone who enjoys interacting with people, solving customer inquiries, and being actively involved in sales and brand activation activities. While your primary responsibility will be handling customer service operations, you will also be required to represent El Nahl Honey at events, exhibitions, roadshows, running events, pop-up booths, and other sales activations whenever required.

We are looking for someone with a positive attitude, strong communication skills, and a willingness to learn. Outstanding performers during the contract period will be considered for conversion into a permanent Full-Time Sales Executive position within the Sales Department.

Duties and Responsibilities

Customer Service Operations

• Handle customer inquiries through WhatsApp, phone calls, social media, and other communication channels.
• Respond to customer questions regarding products, orders, deliveries, promotions, and general company information.
• Resolve customer complaints professionally and ensure a positive customer experience.
• Process customer orders and coordinate with warehouse and logistics teams for fulfillment.
• Maintain accurate customer records and follow up on pending inquiries or issues.

Sales & Retail Support

• Assist customers with product recommendations and purchasing decisions.
• Upsell and cross-sell products when appropriate.
• Support daily sales activities and contribute to achieving sales targets.
• Maintain product knowledge to effectively communicate product benefits and promotions.

Event & Booth Operations

• Represent the company at running events, exhibitions, roadshows, pop-up booths, corporate events, and community activations.
• Set up and manage sales booths and promotional displays.
• Engage with customers, conduct product demonstrations, and generate sales during events.
• Handle cashless payment transactions and basic sales reporting during activations.
• Coordinate with the Sales and Marketing team before, during, and after events.

Administrative & Operational Support

• Prepare daily customer service and sales reports.
• Assist with inventory checking and stock replenishment for events and retail activities.
• Support marketing campaigns and promotional activities when required.
• Perform other customer service, sales, and operational tasks assigned by management.

Requirements

• Minimum Diploma or Bachelor’s Degree in Business, Marketing, Communication, or a related field.
• Fresh graduates are encouraged to apply; 1–2 years of customer service, retail, sales, or event experience will be an added advantage.
• Excellent communication skills in English and Bahasa Malaysia (Mandarin is a bonus).
• Friendly, approachable, and customer-focused personality.
• Confident in interacting with customers and promoting products.
• Willing to work on weekends or public holidays when scheduled for events or exhibitions.
• Able to travel for roadshows, running events, and promotional activations.
• Strong teamwork, adaptability, and willingness to learn.

Contract & Career Opportunity

This position is offered on a 6-month contract basis. Employees who demonstrate strong performance, sales capability, and a positive attitude during the contract period will have the opportunity to be converted into a permanent Full-Time role within the Sales Department.

Benefits

• Performance Incentives
• Free Parking
• Medical Leave
• EPF / SOCSO / PCB
• Professional Training & Development
• Career Advancement Opportunity
• Potential Conversion to Full-Time Sales Position

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• If you’re accepted, when can you start working?
• Are you willing to work at events, exhibitions, and weekend activations?
• Do you have any experience in customer service, retail, sales, or event promotions?
• Are you comfortable speaking with customers and promoting products?

Work Location: In person