Hiring! Full Time Sales Operations Administrator in Pulau Pinang - Ricebowl

What you will do

• Manage sales order processing in SAP and CRM, from order creation through initial invoicing and handover to the Order Desk.

• Prepare order confirmations, down-payment invoices, trade finance documentation, and letter of credit requests.

• Communicate with customers and support payment follow-up until the first down payment is received.

• Maintain customer master data, credit information, and support customer portal administration.

• Partner with Sales Managers and cross-functional teams to ensure accurate order management and smooth sales operations.

What you bring

• A business qualification with at least 3 years of experience in sales administration, order management, or sales operations.

• Strong hands-on experience with SAP (preferably SAP SD), CRM systems, and Microsoft Office applications.

• Knowledge of international sales processes, including export and VAT regulations.

• Excellent English communication skills with a customer-focused and service-oriented mindset.

• Strong organizational, problem-solving, and multitasking abilities, with a proactive and collaborative approach to work.