Wisuno Hiring! Full Time Operations Team Leader-Operation Executive in Federal Territory - Ricebowl

Job Summary

The Operations Executive is responsible for supporting the daily operational activities of the Company’s fintech business. The role ensures that client operational enquiries are handled accurately and efficiently.

The successful candidate will work closely with the Customer Service, Compliance, Finance, Sales, and IT teams to maintain smooth operations, deliver timely support, and ensure that all processes comply with the Company’s policies and applicable regulatory requirements.

Key Responsibilities

Client Account Operations

• Process client account applications, account updates, account closures, and other operational requests.

• Review submitted information and documents for completeness before referring cases to the relevant Compliance or KYC team.

• Support the setup and maintenance of trading accounts, including account groups, leverage, trading conditions, and account status.

• Handle internal transfers, account adjustments, and other client account requests in accordance with approved procedures.

• Maintain accurate records of all processed requests and supporting documents.

Funding Operations

• Monitor and process client deposits, withdrawals, refunds, and internal fund transfers.

• Verify payment information and supporting documents before processing transactions.

• Coordinate with the Finance, Compliance, and payment-service-provider teams to investigate pending, rejected, delayed, or unmatched transactions.

• Conduct the necessary checks and escalate suspicious, unusual, or high-risk transactions.

• Perform daily reconciliation of client transactions and promptly report any discrepancies.

• Ensure all transactions are processed within the required service-level timeframe.

Internal Coordination and Support

• Work closely with Customer Service and Sales teams to resolve client-related operational enquiries.

• Coordinate with Compliance on KYC, AML, sanctions screening, source-of-funds checks, and account-review matters.

• Liaise with Finance regarding client-fund movements, reconciliations, chargebacks, and payment records.

• Follow up on outstanding cases to ensure timely resolution.

Reporting and Record Management

• Ensure all operational documents are properly organised and securely stored.

• Support internal and external audits by preparing the required operational records.

• Identify recurring issues and recommend improvements to operational procedures and systems.

Compliance and Risk Control

• Perform all duties in accordance with Company policies, internal controls, AML procedures, and regulatory requirements.

• Protect the confidentiality of client, transaction, and Company information.

• Report suspicious activities, operational errors, system issues, or potential breaches immediately.

• Follow maker-checker and approval procedures when processing sensitive transactions.

• Participate in compliance, product, system, and operational training.

Requirements

• Diploma or bachelor’s degree in Business Administration, related field.

• At least two years of experience in operations, financial services, fintech, banking, payments, or an online brokerage is preferred.

• Previous experience using MT4, MT5, CRM, is an advantage.

• Basic understanding of online trading products, client-fund flows, KYC, AML, deposits, and withdrawals.

• Good proficiency in Microsoft Excel and other Microsoft Office applications.

• Written and verbal communication skills in English.

• Additional language skills, such as Mandarin is a must, are an advantage.

• Comfortable working in a fast-paced and regulated environment..

• Effectiveness of coordination with internal departments.