- Tanjong Pagar Central Region (Singapore) Singapore
ARKCLUB INTERNATIONAL MANAGEMENT PTE. LTD. Hiring! Full Time Relation Manager in Central Region (Singapore), Earn up to SGD 15,600 - Ricebowl
Relation Manager
ARKCLUB INTERNATIONAL MANAGEMENT PTE. LTD.
Share
Save
Working Location
Job Description
Responsibilities
Job Opening: Guest Relations Manager
We are seeking a dedicated, charismatic, and experienced
Guest Relations Manager
to lead our front-of-house and guest services operations. In this role, you will serve as the primary ambassador of our brand, ensuring that every guest receives exceptional, personalized service and experiences a seamless stay or visit from arrival to departure.
Key Responsibilities
Guest Experience Leadership:
Oversee daily guest relations operations, greeting VIPs, handling special requests, and ensuring high standards of hospitality and customer satisfaction.
Issue Resolution:
Act as the primary point of contact for resolving complex guest complaints or escalations promptly, professionally, and effectively.
Team Management & Training:
Lead, mentor, and schedule the guest relations and front-of-house team; conduct ongoing training on service excellence, brand standards, and hospitality trends.
Cross-Departmental Collaboration:
Work closely with Front Desk, Housekeeping, Food & Beverage, and Event Management teams to align operations and guarantee smooth service delivery for all guests.
Feedback Analysis:
Monitor guest reviews (online and in-house feedback), analyze satisfaction metrics, and implement service recovery or quality improvement initiatives.
VIP & Special Event Coordination:
Oversee arrangements for high-profile guests, VIP arrivals, loyalty program members, and special events or celebrations.
Qualifications & Requirements
Experience:
Minimum of
6 to 10 years
of progressive experience in guest relations, front office, or hospitality management within a luxury hotel, resort, or premium service environment.
Leadership Skills:
Proven track record of leading, inspiring, and managing diverse teams to deliver top-tier service.
Communication & Interpersonal Excellence:
Exceptional verbal and written communication skills, exceptional emotional intelligence, and a natural ability to connect with people from diverse backgrounds.
Problem-Solving & Grace Under Pressure:
Ability to make sound, independent decisions and remain calm and professional in fast-paced or high-stress situations.
Flexibility:
Willingness to work a flexible schedule, including weekends, holidays, and rotating shifts as required by industry operations.
We are seeking a dedicated, charismatic, and experienced
Guest Relations Manager
to lead our front-of-house and guest services operations. In this role, you will serve as the primary ambassador of our brand, ensuring that every guest receives exceptional, personalized service and experiences a seamless stay or visit from arrival to departure.
Key Responsibilities
Guest Experience Leadership:
Oversee daily guest relations operations, greeting VIPs, handling special requests, and ensuring high standards of hospitality and customer satisfaction.
Issue Resolution:
Act as the primary point of contact for resolving complex guest complaints or escalations promptly, professionally, and effectively.
Team Management & Training:
Lead, mentor, and schedule the guest relations and front-of-house team; conduct ongoing training on service excellence, brand standards, and hospitality trends.
Cross-Departmental Collaboration:
Work closely with Front Desk, Housekeeping, Food & Beverage, and Event Management teams to align operations and guarantee smooth service delivery for all guests.
Feedback Analysis:
Monitor guest reviews (online and in-house feedback), analyze satisfaction metrics, and implement service recovery or quality improvement initiatives.
VIP & Special Event Coordination:
Oversee arrangements for high-profile guests, VIP arrivals, loyalty program members, and special events or celebrations.
Qualifications & Requirements
Experience:
Minimum of
6 to 10 years
of progressive experience in guest relations, front office, or hospitality management within a luxury hotel, resort, or premium service environment.
Leadership Skills:
Proven track record of leading, inspiring, and managing diverse teams to deliver top-tier service.
Communication & Interpersonal Excellence:
Exceptional verbal and written communication skills, exceptional emotional intelligence, and a natural ability to connect with people from diverse backgrounds.
Problem-Solving & Grace Under Pressure:
Ability to make sound, independent decisions and remain calm and professional in fast-paced or high-stress situations.
Flexibility:
Willingness to work a flexible schedule, including weekends, holidays, and rotating shifts as required by industry operations.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More