Job Scope: Customer Service & Sales Admin
- Serve as the primary point of contact for customers via phone, email, and messaging platforms, ensuring prompt and professional responses
- Handle customer inquiries, complaints, and after-sales support, providing effective solutions to maintain high customer satisfaction
- Prepare sales quotations, process sales orders, invoices, and delivery arrangements accurately and timely
- Coordinate closely with the sales team to support daily sales operations and follow up on customer requirements
- Maintain and update customer records, sales data, and order status in the system
- Monitor order fulfillment, delivery schedules, and payment status, resolving issues when necessary
- Assist in preparing sales reports, monthly summaries, and administrative documentation
- Support marketing or sales campaigns by managing customer lists and promotional follow-ups
- Liaise with internal departments (warehouse, logistics, finance) to ensure smooth order processing
- Perform general administrative duties such as filing, data entry, and document management
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,000.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- ABLE TO START IMMEDIATELY?
Experience:
- Customer Care Specialist: 2 years (Preferred)
Work Location: In person