APEX LOGISTICS INTERNATIONAL (S) PTE. LTD. Hiring! Full Time Customer Service Executive (Freight Forwarding) in , Earn up to SGD 3,800 - Ricebowl

Job Responsibilities:

• Interface with customer and optimizing quality of service, business growth and customer satisfaction
• Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and executes pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Responsible for maintaining timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintaining internal/external KPIs and SOPs to meet customer requirements
• Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

• Import/Export experience in freight forwarding with leadership experience will be an advantage
• Ability to work in a fast-paced and deadline-driven office environment
• Knowledge of Import/Export regulations and documents
• Ability to multi-task, prioritize, and manage time effectively
• Understanding of profitability and loss and how to plan to drive growth
• Exceptional customer service and follow up skills
• Responsible for booking, customs clearance, communication with foreign agents.
• Coordinate with overseas and local branch for operation and rate issues.
• Develop new business from existing customers to increase business volume and contribute to profits of the company
• Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
• Proficient in Microsoft Office Applications
• 5.5 days work week

We deliver passion.

At Apex, our mission to provide unparalleled quality, value, and growth never ends. Since the start of the millennium, Apex Logistics International has built our global presence, reputation, and partnerships on a passion for the details. Our entrepreneurial spirit and pragmatic approach—assessing every client’s unique challenges and business needs—have fueled our powerful global presence spanning six continents and clients of every size across sectors.

We continue breaking the norms to find strategic, creative approaches that propel remarkable outcomes—across all our service offerings. From International Air to Ocean Transportation, to Customs Brokerage, Local and Domestic Training, Warehouse Management, Global Supply Chain Management, 3PL, Risk Management, Trade Compliance, and E-Commerce, we deliver more. And with offices in over 70 countries, our network and reach create more opportunity and flexibility for our customers.