- Bukit Merah Central Region (Singapore) Singapore
Neutron Hiring! Full Time Solution Architect (ServiceNow) in Central Region (Singapore), Earn up to SGD 10,000 - Ricebowl
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Job Description
Responsibilities
Job Responsibilities
ServiceNow Platform Leadership
Solution Architecture & Migration:
Lead technical feasibility studies and drive the end-to-end migration strategy from legacy platforms (e.g., SharePoint, Nintex K2) to ServiceNow, ensuring seamless adoption and value delivery.
Performance & Predictive Analytics:
Design and manage ServiceNow Performance Monitoring and Predictive Analytics to deliver real-time operational insights into system health, user adoption, and process efficiency.
Agile Delivery & Scrum Leadership
Scrum Facilitation:
Serve as Scrum Master across delivery teams, leading standard ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) to maintain a reliable delivery pace.
Backlog & Execution Management:
Partner with Product Owners to refine and prioritize the product backlog, proactively eliminating blockers to protect team velocity.
Agile Coaching & Metrics:
Champion agile practices, track key delivery metrics (velocity, burndown, release progress), and translate retrospective feedback into actionable improvements.
AI & Platform Innovation
AI Architecture & Strategy:
Architect and deploy ServiceNow AI capabilities (including NowAssist and Agentic AI) aligned with business objectives to elevate platform user experience.
Cross-Platform Integration:
Explore and execute integrations between ServiceNow AI and enterprise SaaS solutions (e.g., Microsoft Copilot, Workday, SAP, Coupa, Ivalua, Oracle).
Platform Evolution:
Oversee migration to the ServiceNow Protected Platform (SPP) and unlock advanced features like AI Agent Studio and Workflow Data Fabric.
Enterprise Architecture & Governance
Strategic Alignment:
Provide enterprise-wide architectural guidance to ensure ServiceNow solutions align with broader IT strategy and promote cross-business standardization.
Access & Licensing Optimization:
Streamline complex access control matrices to optimize licensing, reduce administrative overhead, and maintain strict security controls.
Vendor Oversight & QA:
Serve as the technical authority for vendor accountability—conducting rigorous counter-checks on instance upgrades, code quality, and adherence to best practices.
Requirements
ServiceNow Expertise:
Extensive experience designing, architecting, and administering ServiceNow enterprise environments, including legacy system migrations (SharePoint, Nintex K2).
AI & Integration Capabilities:
Demonstrated experience implementing ServiceNow AI features (NowAssist, Agentic AI, AI Agent Studio) and integrating ServiceNow with major SaaS platforms (e.g., SAP, Workday, Microsoft Copilot, Oracle).
Agile & Scrum Leadership:
Proven track record as a Scrum Master managing delivery teams, facilitating ceremonies, tracking agile metrics, and coaching stakeholders.
Enterprise Architecture & Governance:
Deep understanding of enterprise architecture principles, access control matrix optimization, and platform security standards (experience with ServiceNow Protected Platform is a strong plus).
Vendor Management & Technical QA:
Demonstrated ability to provide independent technical oversight, code reviews, and quality assurance for third-party vendor deliverables.
Communication & Stakeholder Management:
Excellent written and verbal communication skills with the ability to articulate technical concepts to senior leadership and non-technical business partners.
Neutron Pte. Ltd. is a software consultancy firm at the forefront of digital transformation. Our strength lies in user-centric product design and data-driven analysis, harmonized with a commitment to cybersecurity. Leveraging innovative technologies, we offer customized solutions that propel growth and efficiency. Neutron Pte. Ltd. - your trusted partner in navigating the digital landscape.
ServiceNow Platform Leadership
Solution Architecture & Migration:
Lead technical feasibility studies and drive the end-to-end migration strategy from legacy platforms (e.g., SharePoint, Nintex K2) to ServiceNow, ensuring seamless adoption and value delivery.
Performance & Predictive Analytics:
Design and manage ServiceNow Performance Monitoring and Predictive Analytics to deliver real-time operational insights into system health, user adoption, and process efficiency.
Agile Delivery & Scrum Leadership
Scrum Facilitation:
Serve as Scrum Master across delivery teams, leading standard ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) to maintain a reliable delivery pace.
Backlog & Execution Management:
Partner with Product Owners to refine and prioritize the product backlog, proactively eliminating blockers to protect team velocity.
Agile Coaching & Metrics:
Champion agile practices, track key delivery metrics (velocity, burndown, release progress), and translate retrospective feedback into actionable improvements.
AI & Platform Innovation
AI Architecture & Strategy:
Architect and deploy ServiceNow AI capabilities (including NowAssist and Agentic AI) aligned with business objectives to elevate platform user experience.
Cross-Platform Integration:
Explore and execute integrations between ServiceNow AI and enterprise SaaS solutions (e.g., Microsoft Copilot, Workday, SAP, Coupa, Ivalua, Oracle).
Platform Evolution:
Oversee migration to the ServiceNow Protected Platform (SPP) and unlock advanced features like AI Agent Studio and Workflow Data Fabric.
Enterprise Architecture & Governance
Strategic Alignment:
Provide enterprise-wide architectural guidance to ensure ServiceNow solutions align with broader IT strategy and promote cross-business standardization.
Access & Licensing Optimization:
Streamline complex access control matrices to optimize licensing, reduce administrative overhead, and maintain strict security controls.
Vendor Oversight & QA:
Serve as the technical authority for vendor accountability—conducting rigorous counter-checks on instance upgrades, code quality, and adherence to best practices.
Requirements
ServiceNow Expertise:
Extensive experience designing, architecting, and administering ServiceNow enterprise environments, including legacy system migrations (SharePoint, Nintex K2).
AI & Integration Capabilities:
Demonstrated experience implementing ServiceNow AI features (NowAssist, Agentic AI, AI Agent Studio) and integrating ServiceNow with major SaaS platforms (e.g., SAP, Workday, Microsoft Copilot, Oracle).
Agile & Scrum Leadership:
Proven track record as a Scrum Master managing delivery teams, facilitating ceremonies, tracking agile metrics, and coaching stakeholders.
Enterprise Architecture & Governance:
Deep understanding of enterprise architecture principles, access control matrix optimization, and platform security standards (experience with ServiceNow Protected Platform is a strong plus).
Vendor Management & Technical QA:
Demonstrated ability to provide independent technical oversight, code reviews, and quality assurance for third-party vendor deliverables.
Communication & Stakeholder Management:
Excellent written and verbal communication skills with the ability to articulate technical concepts to senior leadership and non-technical business partners.
Neutron Pte. Ltd. is a software consultancy firm at the forefront of digital transformation. Our strength lies in user-centric product design and data-driven analysis, harmonized with a commitment to cybersecurity. Leveraging innovative technologies, we offer customized solutions that propel growth and efficiency. Neutron Pte. Ltd. - your trusted partner in navigating the digital landscape.
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