Luna Confinement Cheras Hiring! Full Time Customer Service cum Receptionist in Federal Territory, Earn up to MYR 2,500 - Ricebowl

Front Desk & Reception

• Welcome and attend to mothers, families, visitors, and guests in a warm and professional manner.
• Manage daily reception operations and ensure the front desk is clean, organised, and presentable.
• Handle check-ins, check-outs, visitor registration, and appointment arrangements.
• Assist mothers and families with their requests and provide accurate information about the centre's facilities, services, programmes, and policies.
• Coordinate with housekeeping, nursing, kitchen, management, and other departments to ensure guest requests are attended to promptly.
• Monitor and manage visitor access to ensure the safety, privacy, and comfort of our mothers and babies.

Customer Service

• Respond to customer enquiries through WhatsApp, phone calls, social media, and other communication channels.
• Provide timely and accurate information regarding room availability, packages, services, facilities, promotions, and appointments.
• Follow up with prospective customers and assist with converting enquiries into bookings.
• Handle customer feedback, requests, and complaints professionally and escalate matters to management when necessary.
• Maintain good relationships with existing customers and provide attentive after-sales service.
• Ensure every interaction reflects Luna Confinement's premium and caring brand image.

Administration & Coordination

• Maintain accurate records of enquiries, bookings, check-ins, check-outs, payments, and customer information.
• Assist with preparing documents, forms, invoices, receipts, and other administrative work.
• Coordinate appointments, tours, consultations, and visits to the centre.
• Maintain updated customer databases and follow up on outstanding enquiries.
• Assist management with daily reports and administrative tasks when required.
• Ensure smooth communication between customers and relevant internal departments.

Guest Experience

• Proactively identify and attend to the needs of mothers and their families during their stay.
• Assist in coordinating special requests, celebrations, deliveries, and other guest arrangements.
• Observe and report any issues affecting guest comfort, safety, or satisfaction.
• Maintain a high standard of hospitality and discretion when dealing with mothers, newborns, and their families.

Requirements

• Minimum 1–2 years of experience in customer service, hospitality, reception, front desk, retail, or a similar role.
• Excellent communication and interpersonal skills.
• Pleasant, warm, approachable, and service-oriented personality.
• Fluent in English; Mandarin would be an added advantage.
• Comfortable communicating through WhatsApp and other digital platforms.
• Good organisational and administrative skills.
• Able to multitask and remain calm in a fast-paced environment.
• Basic computer skills, including Microsoft Office/Google Workspace.
• Presentable and professional in appearance.
• Mature, responsible, reliable, and able to work independently.
• Comfortable working shifts, weekends, and public holidays when required.

Pay: RM1,500.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Cheras: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person