NPCE Group KL Hiring! Full Time Application Support Assistant Manager in Federal Territory, Earn up to MYR 8,000 - Ricebowl

Position : Application Support Assistant Manager

Salary : up to RM 8,000

Location : Kepong

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Job summary

This role independently manages most problems, applying analytical thinking and professional judgment to make informed decisions and recommendations to the team.

Responsibility

· Manage the day-to-day operations of the Application Support team, including Domestic,

· International, and Software Specialist groups, to ensure timely issue resolution and high customer satisfaction.

· Lead, motivate, and develop team members to achieve performance targets and promote continuous learning and professional growth.

· Oversee incidents, problems, and change management processes for all supported applications in accordance with IT policies and SLAs.

· Collaborate with Sales, IT Support, and Development teams to enhance customer experience, address recurring issues, and implement effective solutions.

· Develop and maintain application support procedures, documentation, and knowledge bases (including user guides and FAQs).

· Monitor application performance metrics, analyze trends, and prepare regular management and performance reports.

· Manage team schedules, including on-call rosters, to ensure consistent support coverage.

· Provide regular updates on project progress, system performance, and key issues to management and stakeholders.

· Assist in prioritizing and resolving technical issues to ensure operational continuity and service excellence.

Requirement

· Bachelor’s degree in information technology, Computer Science, or a related field.

· Minimum 5 years of experience in application support or IT operations, with at least 2 years in a supervisory or leadership role.

· Strong understanding of IT service management (ITSM) practices, including incident, problems, and change management.

· Excellent problem-solving, communication, and leadership skills.

· Experience with customer-facing systems, ticketing tools, and performance monitoring platforms.

· Ability to manage multiple priorities in a fast-paced environment and coordinate across departments.

Pay: Up to RM8,000.00 per month

Work Location: In person