BOXPLUS DIGITAL MALAYSIA Hiring! Full Time Customer Service in Federal Territory - Ricebowl

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Executive. This role is crucial in maintaining high customer satisfaction and building long-term relationships with customers. The ideal candidate is proactive, solution-oriented, and able to handle inquiries and issues efficiently.

Key Responsibilities

1. Customer Interaction

• Respond promptly and professionally to customer inquiries via phone, email, or live chat
• Provide accurate information regarding products, services, and company policies
• Assist customers with order placement, shipment tracking, returns, and exchanges

2. Issue Resolution

• Investigate and resolve customer complaints with empathy and efficiency
• Work closely with internal departments to resolve complex issues
• Escalate unresolved matters and follow up until full resolution

3. Product Knowledge

• Stay updated on company products, services, and promotions
• Maintain strong product knowledge to support customer inquiries
• Recommend suitable products or services based on customer needs

4. Communication Skills

• Communicate clearly and professionally, both verbally and in writing
• Practice active listening to understand customer concerns
• Adapt communication style to suit different customer situations

5. Customer Feedback

• Collect and document customer feedback for improvement
• Identify recurring issues and report trends to management
• Collaborate with the team to enhance overall customer satisfaction

Requirements

• Minimum Diploma in any related field
• Prior experience in customer service or support is an added advantage
• Strong communication and interpersonal skills
• Ability to work under pressure and handle complaints professionally
• Basic computer skills and familiarity with customer support systems
• Willing to work night shifts, rotational shifts, weekends, and public holidays