BAN NGAI ENGINEERING SDN BHD Hiring! Full Time AFTER-SALES ADMIN in Selangor, Earn up to MYR 2,700 - Ricebowl

Job Summary

We are looking for a responsible and customer-focused After-Sales Admin to support the after-sales service process and ensure customer requests, complaints, repairs, warranty cases, and related matters are handled efficiently. The role involves coordinating closely with customers and internal departments to ensure timely follow-up and proper documentation throughout the service process.

Key Responsibilities

• Handle and coordinate customer after-sales enquiries, requests, and service-related matters.
• Follow up on customer complaints, service requests, repair cases, replacements, and warranty claims.
• Coordinate with service, technical, warehouse, sales, accounts, and other relevant departments to resolve customer issues.
• Prepare and process service quotations, warranty documents, invoices, service reports, delivery orders, and other related paperwork.
• Monitor the progress of repair, replacement, warranty, and service cases and ensure timely follow-up.
• Keep customers informed of repair progress, service schedules, collection/delivery arrangements, and case status.
• Arrange delivery or collection of repaired, replacement, or serviced equipment/items when required.
• Maintain accurate and up-to-date customer, service, repair, and warranty records.
• Ensure all after-sales documents and supporting records are properly filed and maintained.
• Follow up on pending quotations, approvals, parts, repairs, and other outstanding matters.
• Assist the service and sales teams with administrative and coordination tasks when required.
• Handle customer feedback professionally and escalate unresolved issues to the supervisor or relevant department.
• Perform other duties and responsibilities as assigned by the supervisor or management.

Requirements

• Diploma or equivalent qualification in Business Administration, Customer Service, Office Administration, or a related field.
• Minimum 1 year of experience in customer service, after-sales support, sales administration, or a related position is preferred.
• Experience in machinery, equipment, engineering, construction, or technical service industries is an advantage.
• Good communication and interpersonal skills with a customer-oriented approach.
• Able to handle customer complaints and difficult situations professionally.
• Strong follow-up, coordination, and organisational skills.
• Proficient in Microsoft Word and Excel.
• Good command of English and Bahasa Malaysia.
• Mandarin is an added advantage.
• Responsible, organised, detail-oriented, and able to manage multiple tasks.
• Able to work independently as well as effectively with different departments.
• Positive attitude, proactive, and willing to learn.

Ideal Candidate

We are looking for someone who is customer-focused, responsive, organised, patient, and strong in follow-up. The ideal candidate should be able to communicate professionally with customers, coordinate effectively with internal departments, and ensure every after-sales case is properly tracked and followed through to completion.

Pay: RM1,800.00 - RM2,700.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person