RESPONSIBILITIES
1. Strategy, Architecture & Governance
- Define, maintain, and govern the Process Automation and Orchestration Architecture, including platform standards, integration patterns, design principles, and lifecycle management.
- Develop and own the Process Automation Strategy and multi‑year roadmap, aligned with enterprise digital transformation, cost optimisation, and operational excellence objectives.
- Establish and enforce architecture, design, and development standards for workflows, orchestration, integrations, and reusable components.
- Govern the usage, scalability, security, and performance of workflow platforms, ensuring compliance with enterprise architecture, security, and data standards.
2. Community of Practice & Capability Uplift
- Lead the Process Automation Community of Practice (CoP) across markets and divisions, driving consistent delivery methodology, knowledge sharing, and reuse of best practices.
- Identify and drive capability uplift initiatives across skills, operating model, tooling, and delivery processes.
- Embed value‑realisation practices, ensuring automation initiatives deliver measurable business outcomes (cost reduction, cycle time improvement, risk reduction, experience uplift).
3. Demand Management & Value Realisation
- Partner with business and market/division head offices to identify, assess, prioritise, and sequence automation use cases.
- Ensure strong upfront process analysis, process mapping, and design validation before automation.
- Balance strategic initiatives and tactical delivery, focusing on digitalisation, process optimisation, standardisation, and cost efficiency.
- Track automation benefits, adoption, and outcomes, providing insights and recommendations for continuous improvement.
4. Delivery Oversight & Vendor Management
- Oversee automation delivery across the lifecycle, ensuring adherence to architecture standards, quality benchmarks, and delivery timelines.
- Manage and coordinate vendor product releases, patches, and upgrades, including impact assessments, risk mitigation, and change communications.
- Act as an escalation point for technical, architectural, and delivery risks related to Process Automation platforms.
- Act as an centralise point for any contract and statement of work governance
5. Technical Leadership & Subject Matter Expertise
- Serve as technical authority and SME for Process Automation platforms, including Kube Workflow.
- Provide architectural guidance and hands‑on support for complex workflows, orchestration patterns, and integrations.
- Ensure automation solutions are scalable, resilient, secure, and aligned with enterprise systems and data architecture.
6. Business Partnership & Continuous Improvement
- Work closely with business stakeholders to continuously identify opportunities to digitise and improve existing processes.
- Translate business needs into well‑defined, sustainable automation solutions.
- Drive a culture of continuous improvement, standardisation, and reuse across automation initiatives.
REQUIREMENTS
- Bachelor’s degree in Business Administration, Management, Information Systems, or a related discipline.
- 10+ years of experience leading enterprise‑scale business process improvement and automation initiatives, with accountability for strategy, architecture, governance, and outcomes across multiple business units or markets.
- Proven ability to translate business strategy into executable process automation roadmaps, delivering sustained operational efficiency, cost optimisation, risk reduction, and experience improvements.
- Demonstrated authority in stakeholder relationship management at senior levels, influencing priorities, resolving competing demands, and ensuring alignment between business objectives and automation investment.
- Strong business acumen, with deep understanding of Opportunity‑to‑Order (O2O) and Opportunity‑to‑Cash (O2C) value chains, and the ability to redesign end‑to‑end processes for scale and standardisation.
- High‑level analytical and data‑driven decision‑making capability, using quantitative and qualitative insights to identify automation opportunities, prioritise demand, and govern benefits realisation.
- Proven leadership in cross‑functional and multi‑cultural environments, setting direction, establishing common standards, and driving collaboration across markets, functions, and technology domains.
- Operates autonomously with full accountability for outcomes, managing complex, concurrent initiatives and making informed decisions in ambiguous, fast‑changing environments.
- Recognised technical authority with enterprise‑level experience in workflow and process orchestration platforms; hands‑on knowledge of Kube Workflow or equivalent platforms is a strong advantage.
- Experience within the Automotive industry is advantageous, particularly where processes span retail, aftersales, finance, supply chain, and regional operations.
- Background in a Consulting or advisory capacity is preferred, bringing structured problem‑solving, executive‑level facilitation, and value‑led delivery disciplines.
- Willing to be based in Ara Damansara, Selangor