- Kuala Lumpur Federal Territory Malaysia
RIDIK I CLPS Inc Hiring! Full Time Customer Service Analyst in Federal Territory, Earn up to MYR 6,500 - Ricebowl
Customer Service Analyst
RIDIK I CLPS Inc
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Job Description
Responsibilities
l 3+ years in high-complexity CS environments (fintech, payments, banking, compliance)
l Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs
l Strong background in email-based support, not just calls/chats
l Experience with Zendesk
l Exceptional written communication (grammar, structure, tone alignment, issue articulation)
l Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions
l Able to work independently with minimal hand-holding; fast learner with strong process discipline
l Ability to manage high ticket volume while maintaining accuracy
l Understands or can quickly learn core fintech concepts
l Strong reading comprehension of long SOPs and ability to follow them precisely
Able to work on weekends
Pay: RM4,000.00 - RM6,500.00 per month
Work Location: In person
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