AMK Technology Hiring! Full Time Client Services Manager in Selangor - Ricebowl

Company Description AMK Technology Sdn Bhd is a Malaysia-based technology company that serves clients across various industries. The organization focuses on delivering reliable, high-quality solutions tailored to customer needs. Team members collaborate in a dynamic environment that values professionalism, accountability, and continuous improvement. The company offers opportunities for growth and development for individuals who are committed to strong client relationships and service excellence.
Role Description The Client Services Manager is a full-time, on-site role based in Cyberjaya. This position is responsible for overseeing client relationships, ensuring high levels of customer satisfaction, and serving as the primary point of contact for assigned accounts. Day-to-day tasks include managing client inquiries, coordinating with internal teams to resolve issues, monitoring service delivery performance, and preparing regular reports and updates for stakeholders. The role also involves identifying opportunities to enhance service quality, supporting client onboarding and training, and implementing best practices to improve overall client experience.
Qualifications

• Strong Customer Service and Client Services skills, with experience managing client accounts and expectations.
• Demonstrated focus on Customer Satisfaction, including the ability to handle feedback and resolve concerns promptly.
• Effective Communication skills, both verbal and written, for engaging with clients and internal stakeholders.
• Solid Analytical Skills to interpret service performance data, identify trends, and recommend improvements.
• Proven ability to work collaboratively in an on-site team environment in Cyberjaya.
• Relevant experience in client-facing or account management roles, preferably in technology or services sectors.
• Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience.
• Strong organizational and time management skills, with attention to detail and follow-through.
• Proficiency with common office software and CRM or ticketing systems is an advantage.