Cushman & Wakefield Hiring! Full Time Emergency Response Center dispatch coordinator (Building Maintenance System) in Hong Kong Island, Hong Kong - Ricebowl

RESPONSIBILITIES:

• Command & Dispatch: Oversee integrated scheduling, command, and emergency response for Hong Kong and overseas regions, forming a collaborative "1+3" operational model with the Safety Lead.

• System Operations & Inspection: Ensure the normal operation of fire safety and technical security systems. Conduct daily inspections, master the operation of fire alarm control panels and security systems, and promptly report and log any equipment anomalies.

• Emergency Response: Coordinate, command, and synchronize early-warning information for various unexpected emergency events, including preliminary handling, reporting, customer reassurance, displaying live surveillance feeds on walls during crises, and drafting comprehensive incident reports.

• Monitoring & Access Control: Handle surveillance footage viewing requests and feedback ; process video-copying applications strictly in accordance with local police regulations while immediately notifying superiors. Verify identities and maintain entry logs for all personnel entering the control center.

• Daily Administration: Complete daily shift logs, maintain fire equipment and asset ledgers, conduct monthly public area key inventories with strict sign-out tracking, and manage emergency phone lines responsibly.

• Quality Control & Compliance: Adhere to all control center rules, maintain constant vigilance against unauthorized absence, execute safety quality control and report directly to the safety supervisor.

• Additional Duties: Complete other tasks assigned by superiors. 

REQUIREMENTS:
 

• Bachelor's Degree in Facility/Property Management, Building Services or its equivalent.

• Minimum 3 years of relevant experience in property management fire control / security monitoring center is required.

• Possessing good communication skills, both written and verbal.

• Fluent in Cantonese, Mandarin, and English.

We offer highly motivated remuneration package. Please apply with full resume with your CURRENT and EXPECTED salary by clicking the ''APPLY NOW'' button.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful.