- Petaling Jaya Selangor Malaysia
DKSH Hiring! Full Time Executive Business Operations in Selangor - Ricebowl
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Job Description
Responsibilities
Location:
Petaling Jaya, MY, MY
#job-location.job-location-inline { display: inline; }
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 245329
Description:
About the Role
The Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.
What You Will Deliver
Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions
Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
Ensure adherence to internal policies and regulatory requirements across all operational activities
Assist in the execution of cross-functional projects and strategic initiatives assigned by management
Administrative duties and coordination tasks as required
What You Bring
Degree in Business Administration, Management, Science, or an equivalent qualification
2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to apply
Experience in fast-paced, cross-functional environments is preferred
Strong analytical and problem-solving abilities, with a solid understanding of operational and financial metrics
Excellent organizational and multitasking skills, with high attention to detail and the ability to work independently
Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage
Strong communication and stakeholder management skills
Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
Ability to perform effectively under pressure and meet deadlines with consistency
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.
#LI-CG1
Requisition Number: 245329
Job Function: Client and Customer Services
Petaling Jaya, MY, MY
#job-location.job-location-inline { display: inline; }
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 245329
Description:
About the Role
The Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.
What You Will Deliver
Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions
Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews
Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
Ensure adherence to internal policies and regulatory requirements across all operational activities
Assist in the execution of cross-functional projects and strategic initiatives assigned by management
Administrative duties and coordination tasks as required
What You Bring
Degree in Business Administration, Management, Science, or an equivalent qualification
2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to apply
Experience in fast-paced, cross-functional environments is preferred
Strong analytical and problem-solving abilities, with a solid understanding of operational and financial metrics
Excellent organizational and multitasking skills, with high attention to detail and the ability to work independently
Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage
Strong communication and stakeholder management skills
Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
Ability to perform effectively under pressure and meet deadlines with consistency
Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.
#LI-CG1
Requisition Number: 245329
Job Function: Client and Customer Services
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