ZENITH INFOTECH (S) PTE LTD. Hiring! Full Time IT Support Analyst - Contract in Islandwide (Singapore), Earn up to SGD 5,000 - Ricebowl

About the Role

We are seeking an experienced IT Support Specialist to join our client, providing Level 1–2 end-user support across our Microsoft 365 environment and IT infrastructure.

This role is central to ensuring smooth day-to-day IT operations, effective coordination across internal and external stakeholders, and a positive employee technology experience.

Key Responsibilities

Microsoft 365 & End-User Support

• Provide day-to-day support for Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive
• Troubleshoot user issues related to email, collaboration tools, file sharing, and permissions

Technical Troubleshooting

• Diagnose and resolve hardware/software issues on PCs and mobile devices
• Support and maintain meeting room equipment (video conferencing systems, displays, audio equipment)
• Troubleshoot basic network connectivity issues (Wi-Fi, LAN, VPN)

Onboarding / Offboarding

• Set up IT accounts, hardware, and access for new hires
• Manage timely and secure deactivation of accounts and retrieval of equipment for departing staff

IT Asset & Inventory Management

• Maintain accurate records of IT assets (laptops, mobile devices, peripherals, licenses)
• Track asset lifecycle, allocation, and disposal in accordance with company policy

Issue Management & Stakeholder Coordination

• Serve as a liaison between internal teams (JGES, ICT, GM IT, ITSS) and external vendors to resolve escalated issues
• Track and manage tickets through resolution, ensuring SLAs are met
• Escalate complex issues to L3 support or relevant specialist teams as needed

IT Operations & Project Support

• Identify opportunities for IT process improvement and contribute to implementation
• Support various IT projects, including rollouts, migrations, and system upgrades
• Document processes, known issues, and solutions for knowledge-sharing purposes

Requirements

• 3–5 years of experience in IT support, helpdesk, or related end-user support roles
• Solid working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) administration and troubleshooting
• Hands-on experience troubleshooting PC hardware, mobile devices, and basic networking
• Experience with meeting room / AV equipment support is a plus
• Familiarity with IT asset management practices and tools
• Experience coordinating with multiple internal teams and external vendors
• Strong communication skills, with the ability to explain technical issues to non-technical users
• Ability to prioritize and manage multiple tickets/issues simultaneously
• Relevant certifications (e.g., Microsoft 365 Certified, CompTIA A+, ITIL Foundation) are a plus