EPOS Hiring! Full Time User Researcher in Federal Territory - Ricebowl

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

We invite you to join our talented, driven, and diverse global team. Our team leverages our robust research capability and insights to enhance our understanding of end-users, merchants, and business partners. Our goal is to deliver business value alongside exceptional user value. We continuously push the boundaries of research by innovating methodologies to tackle global-scale questions. If you are driven by turning unknowns into knowns, ready to challenge established ideas, and keen to be part of product evolution, this is your opportunity to shine.

Responsibilities:

• Collaborate with stakeholders to identify problem statements that will help inform and refine our business and product strategies at all stages.
• Take end-to-end ownership of research initiatives, from defining the scope and planning to executing, analyzing, and presenting findings.
• Generate concise research reports, deliver consumable insights, and elevate insights to the next level to resolve key business queries.
• Initiate research activities, manage cross-functional execution, and drive communication to ensure the highest quality and impactful outcomes.
• Gather insights from relevant industries through desktop research, competitor analysis, expert interviews, and other exploratory research methods.
• Identify and manage external vendors for research projects effectively and efficiently.
• Develop research methodology and best practices across projects, empowering team members.
• Adopt and adapt well-established methods, innovate new methods according to product and business situations.

Requirements:

• Bachelor's or Master's degree in psychology, sociology, informatics, HCI, communication, or a related field, or equivalent hands-on experience.
• More than 3 years' experience in product and design research settings.
• Experience using both qualitative and quantitative research methods, including but not limited to usability testing, focus groups, observational studies, surveys, behavioral analysis, etc.
• Quick learner, capable of grasping knowledge in new domains.
• Able to manage uncertainty and ambiguity, work independently, and juggle multiple tasks in a fast-paced environment.
• Results-driven with strong analytical and systems thinking skills, adept at synthesizing insights rapidly.
• Possess strong communication skills and demonstrate consistent follow-through.
• Fluency in Mandarin is an advantage.